Registration Specialist

Job Description

Schedule: Monday- Friday, 7:00am- 5:00pm

Location: Bloomington, IN

Overview:

The Registration Specialist serves as the first point of contact for patients in a fast-paced orthopedic and sports medicine practice seeing approximately 300–350 patients daily. This role is responsible for providing exceptional customer service while efficiently managing patient registration, appointment check-in/check-out, insurance verification, and demographic updates. The ideal candidate is highly organized, able to multitask in a busy environment, communicates effectively with patients and staff, and demonstrates a proactive, forward-thinking approach to problem-solving.

Additional Responsibilities:

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Qualifications:

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).