Customer Service Representative

Customer Service Representative

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

Your contributions will include:

• Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience.
• Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account.
• Information Accuracy: Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order.
• Issue Resolution: Assist customers and sales team members with inquiries or problems concerning their orders.
• Technical Support: Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary.
• Collaboration: Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.
• Escalation Management: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.
• Training: Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.
• Continuous Improvement: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

Qualifications

Qualifications include:

• Education: High School Diploma or equivalent required; bachelor's degree is a plus.
• Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.
• Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.
• Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

Additional Information

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.

Must be at least 18 years of age to apply.