Field Service Technician

Putzmeister is a world‑class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you’re not just taking a job — you’re becoming part of a global legacy that builds the future, one pour at a time. Summary Act as the Putzmeister Field Service Representative in the assigned region and build/maintain business relationships that position Putzmeister as providing premier product support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives. Essential Duties and Responsibilities Manage time and territory to provide timely and effective resolution of customers’ equipment problems or concerns in the field, even in difficult situations. Travel to customer locations, often on very short notice, to perform in‑depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems. Professionally communicate information concerning repairs, production issues, product quality, or customer related issues. Provide in‑service or commissioning of new equipment at customer locations and complete handover documentation. Provide professional training on machine operation, troubleshooting, and repair techniques to customers and agents in the field. Provide technical support to agents or customers via multiple channel paths (email, telephone, text, etc.) and manage warranty or goodwill issues and concerns. Coordinate boom inspections and welding repairs as needed for customers, and provide or complete required documentation for records. Market and support authorized service centers (dealers) to customers for repair work and parts purchases (in and out of warranty). Aid in evaluation and selection of potential service centers and assist in measuring service centers against established PM service standards. Prepare timely field service reports in a well‑written and concise manner and file them on a weekly basis. Keep abreast of industry technology and trends, including concrete pumping applications and processes. Perform additional duties as requested or required. Qualifications Excellent communication skills. 5–10 years of technical experience. Travel 75% or more. Education, Certification, and Training Associate’s or Bachelor’s degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience. In‑depth knowledge of mobile hydraulic, electrical, and mechanical systems. Multi‑lingual ability a plus (Spanish and/or German). Concrete industry experience a plus. Mandatory safety training (see “Total Compliance Management” program). On‑the‑job training. Work Environment and Physical Demands Regular exposure to dust, moving mechanical parts, chemicals, and outdoor weather conditions, which may at times be extreme. Exposure to loud noise. Requirement to wear proper work attire, steel toe safety shoes, and safety glasses or goggles at all times. Regularly required to stand, walk, stoop, bend, use hands, push, and pull. Ability to lift or move up to 15 pounds regularly and up to 70 pounds occasionally. Vision requirements include close, peripheral, and focus ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits Comprehensive benefits (medical, vision, and dental insurance) Company‑paid Hospital Indemnity/Accident Insurance HSA – incentives for company contributions FSA Plans Company‑paid Life Insurance Company‑paid Short‑term/Long‑term Disability #J-18808-Ljbffr