Senior Business Analyst

ServiceNow Senior Business AnalystAccenture Federal Services is seeking a ServiceNow Senior Business Analyst to join our team and support our client in the Washington D.C. area. In this role, you will apply process improvement and reengineering principles, methodologies, and structured approaches to effect process modernization and quality improvement efforts with an understanding of technical problems and solutions as they relate to the current and future business environment.Here's what you'll do:Analyze business processes by mapping and evaluating as-is process scope, objectives and stepsIdentify gaps and opportunities for improvement, integrating new and improved processes with existing onesRecommend process, quality, and performance measurement improvementsAssist with institutionalization communicating these changes to impacted Business Systems teams and other stakeholdersProvide input, document requirements, and support the design and delivery of training and orientation programs as needed to support process changesHere's what you need:3 years of relevant experience in Business Analysis for system design, system architecture, business technical architecture, business system requirements definition, or similar3 years of experience with the ServiceNow platformBonus points if you have:ServiceNow Certified System Administrator (CSA)Six Sigma, Lean Six Sigma, or similar industry-recognized certification strongly preferred for Senior to Expert levelsSecurity Clearance:Active TS/SCI clearanceEqual Employment Opportunity Statement: We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.Requesting An Accommodation: Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.Other Employment Statements: Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.