Vehicle Operations Logistics Specialist II

Key Responsibilities Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites Build relationship with Manheim Auction commercial team and management Show proficiency with communication via recorded line phone system Manage email boxes for multiple locations and collaborate on regional emails Enter all manual orders and process other AS400 system orders Manage escalated Client Success VINs with peers and agents Monitor holds and verification delays Dispatch negotiation and a heavy understanding of sales tactics to increase margin Action AutoIMS for Trans Delay Holds, Cancellations, ETAs Follow up with carriers on several VINs daily Process fees and post assessorial charges to record Request Hold Harmless/Releases Investigate kickback of VINs by carriers to get units re‑dispatched Hold carriers accountable to their plan Create and manage corrective action of a vendor Monitor order entry failures throughout the day and correct them Understand margin relative to position and track margin requirements Correct master data files for location errors Measure performance – understand analytics for clients and vendors Report on performance results for high‑level management and executive leaders Compile vehicle transportation related data and generate reports Follow all job‑related duties as directed by supervisor Think outside the box to solve problems quickly Required Qualifications 1–3 years of administrative experience (automotive industry preferred) Working knowledge of computer usage including Microsoft Excel, Outlook, and Word Ability to work independently in a matrix environment to execute and deliver results Excellent customer service and multi‑tasking skills High attention to detail with precise data entry Excellent written and verbal communication skills Ability to work with a high sense of urgency in a dynamic, fast‑paced environment High School Diploma or equivalent Valid Driver’s License and ability to pass a background check and drug test Preferred Qualifications Some college education 1+ years’ experience in transportation field or automotive auction house 1+ years’ experience in sales or call center Compensation Hourly pay rate is in the range of $18.22 – $27.36 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets. #J-18808-Ljbffr Cox Automotive Inc.