Shift Leader

Job Description

Job Description

ABOUT THE COMPANY

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!  

WHAT WE OFFER

• Competitive Pay + Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
• Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
• Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!
• Comprehensive Benefits (Full-Time Employees): Full-time team members are eligible for a robust benefits package including Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Account (FSA), and more.

WHO YOU ARE 

You're a positive, enthusiastic, and people-focused individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you serve as an extension of the management team and are trusted to oversee shop operations in the absence of a manager. You’re confident in delegating tasks, leading by example, and making decisions that prioritize the needs of the shop and the team. If you thrive in a fast-paced environment, are motivated by growth, bring an entrepreneurial mindset, and appreciate the occasional playful food pun — we’d love to have you on the team!

WHAT YOU’LL DO 

• Oversee food quality throughout your shift, ensuring freshness and discarding products when necessary
• Delegate tasks efficiently and responsibly to support smooth operations and team productivity
• Lead and manage all aspects of opening and closing shifts with consistency and attention to detail
• Handle and process customer refunds accurately and professionally
• Address and resolve guest concerns in a courteous, solution-oriented manner
• Monitor and record inventory levels throughout the shift, including end-of-day counts
• Accurately count and reconcile the register, safe, and daily deposits
• Maintain clear and timely communication with management regarding shift updates or operational issues
• Ensure all tasks are completed efficiently and aligned with company standards and procedures
• Act as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values

WHAT YOU’LL BRING

• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction. 
• Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development. 
• Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service. 
• Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely. 
• Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly 
• Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers 
• Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation 

REQUIREMENTS

• Must be available to work 5 shifts a week, minimum of 30 hours a week
• Must be available weekends but expected to work as the business dictates
• Must pass the required PB Food Safety certification requirement within 3 months of employment

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc. 

MISSION

Inspire and support our communities one bowl at a time.

VALUES 

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol 

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”