Student Services Generalist

The Department of Systems and Information Engineering (SIE) at the University of Virginia is seeking a motivated, organized, and student-focused Student Services Generalist to join our collaborative academic team. If you’re energized by helping students succeed and enjoy managing details in a fast-paced academic environment, we encourage you to apply. SIE is a thriving program of undergraduate and graduate students, faculty, and staff with a commitment to exploration, innovation, and engineering excellence. Responsibilities Serve as a student advocate and initial point of contact for SIE students, minors, and faculty advisors. Provide admissions, recruitment, and registration support for prospective students. Support the graduate application process, including preparing offer letters. Manage student records, degree requirement submissions, and fellowship awards. Administer and award graduate student financial aid, tuition, health insurance, fellowships, and related fees. Monitor and maintain fellowship accounts and financial records. Support PhD qualifying exam processes and other academic milestones. Interpret and apply university policies under the guidance of academic leaders and program offices. Recommend and implement improvements to student processes and procedures. Maintain and update internal and external web content, including student resources, events, and key dates. Collaborate with Engineering Communications to create and update program marketing materials. Plan and execute events such as graduation ceremonies, defenses, recruitment activities, research symposia, and student engagement events. Coordinate logistics for events, including venue reservations, setup, and administrative support. Other duties may be assigned in support of departmental needs. Qualifications Education: Bachelor's degree. Relevant experience may be considered in lieu of degree requirement. Experience: At least two years of experience. Excellent interpersonal, written, and verbal communication skills Strong organizational skills and attention to detail Proficiency with Microsoft Office and Google Workspace (Docs, Calendar, Drive, etc.) Ability to learn and navigate multiple student systems and software tools Self‑motivated, flexible, and team‑oriented Commitment to efficiency, problem‑solving, and providing high‑quality support. Preferred Qualifications 4+ years of experience in student‑related program support Prior experience as a student coordinator Familiarity with UVA systems and tools such as: Student Information System (SIS) Stellic Student Aid Funding Module (SAFM) SLATE application portal Perceptive Content Workday Website and social media content management Salary & Benefits Anticipated hiring range: $55,000-75,000, commensurate with education and experience. Position Type & Work Location This is an exempt‑level, benefited position. This position is based in Charlottesville, VA, and must be performed fully on‑site. This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs. Additional Requirements Background checks will be conducted on all new hires prior to employment. This position will not consider candidates who require immigration sponsorship now or in the future. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non‑discrimination and equal opportunity employment. #J-18808-Ljbffr