Customer Experience Specialist

Customer Experience Specialist

We're looking for a Customer Experience Specialist who turns customers into loyal advocates. You'll be the front line for questions, issues, and feedback—owning each interaction from first touch to resolution, and closing the loop with thoughtful follow-through that improves our products, services, and processes.

What You Bring

• 2+ years in customer support, customer success, help desk, or service operations (high-volume environment preferred). - Strong written and verbal communication; calm under pressure and great at de-escalation. - Proficiency with a modern CRM/Help Desk and collaboration tools (e.g., Zendesk/Salesforce/HubSpot; Slack/Teams). - Organized multitasker with excellent follow-through and attention to detail. - Curious, data-aware, and process-minded; you suggest improvements, not just identify problems. - [Nice to have:] Industry experience in [your industry], billing/support workflows, basic Excel/Google Sheets skills, bilingual skills.

Key Responsibilities

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Licenses & Certifications

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Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you'll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.