Client Services Manager

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a Client Services Manager for the National Corporate Relations Team. This is a remote position. This is a full-time, benefits-eligible, grant-funded opportunity, with current funding through May of 2029. In this role, you will be responsible for providing advanced account services and building on established relationships with customers. Responsible for managing sales process and activities to insure excellence and attention to details of the sales support and service effort. Also, responsible for daily operations and implementation of client supported project, program or promotion, including issue management, tracking and reporting on achievement to defined goals. Responsibilities Serve as primary point of contact for servicing assigned accounts. Provide exceptional account support to build and maintain a positive relationship between the American Heart Association/American Stroke Association and the Account. Analyze existing accounts, qualify and validate customer-specific needs and develop solution criteria. Maintain and analyze account fulfillment patterns while focusing on underlying issues to eliminate recurring account problems. Respond to the needs of the Account, decide which course of action to take, and execute that action with minimal or no consultation or direction. Monitor Account preferences, identify and evaluate additional business opportunities with current Accounts to assist in determining focus of growth and/or sales efforts. Perform market research to assist in determining pricing strategy for customers. Work with leadership and the product team to develop business development strategies for customers. Develop product marketing messages for use in collateral and events. Forecast and track revenues and activities in a timely manner, helping to generate monthly and end-of-year revenue forecasts. Record and report on account interactions, activations and execution of the supported initiative including tracking progress and reporting. Qualifications Bachelor's Degree in Business, Marketing, Communications, related area or equivalent work experience Three (3) years of experience with Sales, Customer Service, Field Service and or Marketing. Decision making ability towards solving problems, while working under pressure and effectively communicating these solutions to co‑workers and customers Excellent time management skills Excellent in advanced PowerPoint, Word and Excel and delivering PowerPoint presentations to both large and small groups Ability to effectively interact with corporate representatives at the high management level Compensation & Benefits The expected pay range is $75,000 - $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. Tuition Assistance – We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #J-18808-Ljbffr American Heart Association