Customer Care Provider Customer Service Specialist

Customer Care Provider

Great customer experiences start with great people. Are you someone who enjoys connecting with people, solving problems, and making sure customers have a great experience? Pneu-Dart is looking for a Customer Care Provider (CCP) to join our team and become an important connection between our customers and our company.

This is more than a traditional customer service position. You'll learn our products, build relationships with customers, collaborate with team members across the company, and have opportunities to represent Pneu-Dart at industry events and trade shows throughout the year.

A career that works with your life. No nights or weekends enjoy a dependable MondayFriday schedule and keep your evenings and weekends for you. A team-oriented culture we're a family-oriented company that values collaboration, communication, and people who genuinely care about the work they do. Friday team appreciation lunches it's one of the ways we bring our team together and show our appreciation each week. Opportunities to travel periodically represent Pneu-Dart at trade shows, conferences, corporate events, and other industry activities throughout the year.

Pneu-Dart is a leading global manufacturer of Remote Delivery Systems, providing American-made products to veterinarians, livestock producers, wildlife professionals, zoos, conservation organizations, and other animal-care professionals around the world.

As a Customer Care Provider, you'll help ensure our customers receive the knowledgeable, responsive, and professional support they expect from Pneu-Dart. You'll answer questions, assist with customer needs, coordinate information, and work with other members of our team to create a positive customer experience from start to finish.

You'll also become knowledgeable about Pneu-Dart products and serve as an ambassador for our brandboth from our Pennsylvania headquarters and while representing the company at select events throughout the year.

We're looking for someone who communicates well, stays organized, pays attention to details, and can confidently manage multiple priorities. You should be comfortable working directly with customers, collaborating with a team, learning new products, and occasionally traveling on behalf of the company.

If you're dependable, personable, organized, and enjoy helping people, Pneu-Dart may be the place for you.

Our facility is located in Barbours, Pennsylvania, approximately 15 miles outside of Williamsport.

Responsibilities:

• Managing front-line telephone queues, offering firsthand expertise on products, services, and ongoing campaigns.
• Maintaining and overseeing client accounts within the Order Management System (OMS).
• Ensuring accurate data entry, meticulous attention to detail, and clear documentation.
• Addressing clients' needs and concerns comprehensively, striving for one-call resolutions whenever feasible.
• Providing timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Processing online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhering to all procedures and guidelines, ensuring compliance in every transaction.
• Handling daily closings, monthly statements, and other tasks as required.
• Assisting with various customer needs as they arise.
• Traveling periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart in a professional, organized, and customer-focused manner.

Knowledge, skills & abilities:

• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Possesses a customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Works effectively in diverse team settings, fostering collaboration.
• Demonstrates clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Exhibits an outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.

Education & experience:

• High School Diploma/GED or equivalent required.
• Associates degree in business administration or equivalent experience preferred.
• Ideally possesses 2-4 years of experience in customer service, call center operations, or a related field.

Mental and physical requirements:

• Capable of fulfilling the responsibilities of the role, with or without reasonable accommodation.

Pneu-Dart, Inc is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.