Intensive Recovery Support Coordinator II

Job Description

Job Description

Job Title

Intensive Recovery Support Coordinator II

Reports to:

Permanent Supportive Housing Supervisor

FLSA / WAGE

23.71 - $25.13 per hour

Original Date:

December 2025

Revised:

JOB SUMMARY 

This position is an advanced practitioner of recovery support services in a Permanent Supportive Housing program model, within the intensive housing services. The Intensive Recovery Support Coordinator will serve Park Center members as a member of a recovery-oriented, housing-focused intensive case management (ICM) team.

ESSENTIAL FUNCTIONS

1. Value cultural competence and diversity 

1. Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds. 

1. Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.

1. Member Support Duties:

1. Assist and support residents as they transition from a supported housing environment to living independently in a new housing environment

1. Meet with members three (3) times a week to ensure that they are maintaining their housing stability

1. Engage residents in vivo utilizing a trauma lens and cultural humility to quickly establish trust and build rapport.

1. Provide recovery-oriented tenancy support by taking a strength-based, person-centered approach.

1. Partner with PSH members to help them achieve goals that are personally meaningful to them, extending beyond those areas traditionally addressed by clinical care.

1. Support PSH members in recovery by offering experience with whole health recovery that includes addressing wellness of both mind and body.

1. Assist members in developing basic ADLs and create innovative solutions to assisting members with developing alternative ADLs.

1. Coach PSH members on independent living skills, connect with community resources, and develop systems to support sustainability.

1. Encourage PSH members to engage with their community through employment, volunteering, and/or recreational/social activities.

1. Assist PSH members with developing interpersonal skills to connect with their housemates and neighbors, and to expand their natural support system.

1. Create, maintain, and review documentation for agency and funding requirements within all designated deadlines.

1. Develop and submit TennCare authorizations for members in intensive services for their continued enrollment in services

1. Public/Staff Relations:

1. Communicate with internal and external partners utilizing telephone, email, and chat.

1. Communicate regularly with the Permanent Supportive Housing team to meet the needs of residents. 

1. Develop effective working relationships with human services organizations.

1. Work with community mental health partners to develop interagency channels of communication

1. Attend community mental health partners staffing for members enrolled in services to ensure continuity of care across agencies

1. Other duties as member of the Permanent Supportive Housing team:

1. Attend all staff and supervision meetings. 

1. Assist with program events and outings.

1. Participate in on-call rotation.

1. De-escalate crisis situations and act as support for crisis situations. 

1. Maintain schedule flexibility in the event of after-hours responsibilities.

1. Maintain good attendance and inform supervisor in advance of time off. 

1. Complete Relias Learning courses by deadline.

1. Follow all Personnel Policies and uphold Park Center’s Code of Ethics.

1. Perform all other duties assigned. 

QUALIFICATIONS

• Must have at least 3 years’ experience working in a human services field.
• Able to demonstrate strong recovery support competencies and ethical behaviors.
• Must have proven written and verbal communication skills and computer literacy.
• Bachelor’s degree required, Social Work or Human Services degree preferred or equivalent practical experience
• Must have a valid Tennessee Driver’s License.
• Must be able to show proof of personal automobile insurance.

WORKING CONDITIONS

• Modified remote work available for this position, shared workstation in office.
• Able to operate with many distractions.
• Routine office environment.
• Able/willing to use vehicle to transport members.
• Able/willing to operate a large van/bus to transport clients.

PHYSICAL DEMANDS

• The ability to communicate effectively in written and oral form.
• The ability to navigate stairs and uneven terrain.
• The ability to operate with many distractions.
• The ability to use vehicle