Asset Protection Coordinator

divh2Asset Protection Coordinator/h2pWere building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, youll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time./ppJob Purpose and Summary:/ppThe purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department. The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APCs will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal./ppPrimary Job Duties Responsibilities:/pulliProvides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests./liliMoves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters./liliInspects high-risk product categories regularly to detect and deter theft activity./liliEnsures use of approved asset/product protection equipment and the security labeling program./liliPrepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders./li/ulpRequired Qualifications :/pulliPhysical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention. Able to stoop, kneel or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks./liliExcellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers./liliAble to engage and communicate well with customers and provide excellent customer service./liliAble to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams/liliWork a flexible schedule that will include nights and weekends./li/ulpResponsibilities - % Time/ppProvide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60%/ppExternal Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager - 30%/ppMonitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership. - 10%/ppPreferred- Equivalent Experience/ppPreferred- High School Diploma or General Equivalent Development (GED)/ppRequired- 1 to 3 years experience/ppAnticipated Weekly Hours/pp40/ppTime Type/ppFull time/ppPay Range/ppThe typical pay range for this role is:/pp$17.00 - $26.00/ppThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors./ppGreat benefits for great people/ppWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families./ppThis full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility./ppAdditional details about available benefits are provided during the application process and on Benefits Moments./p/div