Part-Time (Contractor) Community Success Manager (Tucson, AZ)

About Viva Benefits Viva partners with affordable housing communities to achieve mission-critical community goals like reducing unpaid rent, and increasing the probability that an individual or household will stay in the community by renewing their lease. We support these goals by connecting residents to meaningful resources across health, education, and financial wellness. Through Viva, residents can access services like telehealth, tutoring, and financial tools designed to support stability and long-term mobility, including opportunities to save, invest, and work toward goals like homeownership. Our mission is to create equity through housing by ensuring families not only have a place to live, but access to the resources they need to thrive. For our customers, who are the housing partners, stabilizing residents helps stabilize the community including the business side of managing and owning affordable housing. About the Role As a Community Success Manager (CSM), you will own resident engagement and outcomes across 200+ households in your assigned communities. You will serve as a trusted, in-person point of contact, building relationships with residents and helping them access benefits that improve their day-to-day lives. This is a high-ownership, field-based role. Your primary tool will be data analysis to map progress to community goals and determine the best strategies going forward. To accomplish this our data shows you must be willing to invest your time toward in-person engagement —most often through door knocking—but your responsibility goes beyond outreach. You are expected to use strong judgment to prioritize your time, adapt in real time, and translate brief interactions into meaningful outcomes for residents. By helping residents access and use Viva services, you contribute to broader outcomes such as increased housing stability (retention) , improved financial health, and long-term pathways toward goals like savings and homeownership. What You’ll Be Accountable For Success in this role is measured by your ability to contribute to meaningful outcomes for both residents and the community, such as: Resident stability and retention: Helping residents access resources that improve their day-to-day stability and overall experience in the community Benefit activation and usage: Ensuring residents not only learn about Viva services, but successfully use them (e.g., telehealth, tutoring, financial tools) Financial progress: Supporting residents in engaging with tools that help them save, reduce financial stress, and plan for the future Trust and relationship-building: Becoming a consistent, reliable presence that residents turn to for support Insight generation: Identifying patterns, barriers, and opportunities that inform how Viva improves its services and approach Top performers consistently turn conversations into action and use what they learn in the field to strengthen how Viva serves communities. What You’ll Do Resident Engagement Conduct in-person outreach across apartment communities (primarily through door knocking) Build relationships with residents and understand their needs, goals, and barriers Communicate the value of Viva services in a way that is clear, relevant, and accessible Tailor your approach based on resident context, engagement level, and opportunity for impact Activation & Follow-Through Support residents in accessing benefits (e.g., app onboarding, telehealth visits, tutoring enrollment, financial tools) Guide residents from initial interest to successful usage Follow up as needed to ensure residents receive the support they’re seeking Community & Partner Relationships Build strong, collaborative relationships with property management teams Operate as a trusted extension of the community team Coordinate outreach efforts in partnership with on-site staff Insights & Continuous Improvement Track resident engagement and outcomes using internal tools Identify patterns in resident needs, behaviors, and barriers Share insights with the Viva team to improve engagement strategies and product development What This Role Requires This role is best suited for someone who is: Comfortable initiating conversations with residents who may be busy, skeptical, or unfamiliar with available services Able to work independently and manage time effectively in the field Adaptable when plans don’t go as expected (e.g., low response rates, incomplete data) Thoughtful about how to prioritize time and effort for the greatest impact Consistent in follow-through—many residents require multiple touchpoints before taking action This role goes beyond outreach—it requires strong judgment, persistence, and the ability to translate brief interactions into meaningful outcomes. Role Details & Logistics Type: Part-time contractor (10-20 hours/week) Start Date: Flexible Travel required across apartment communities in the Tucson area Mileage reimbursed Flexible scheduling, but may require some evenings and weekends to align with resident availability Qualifications: An intellectually curious generalist or ‘T-shaped’ professional Aspiration to learn about early-stage startups Motivated to help people: e.g. Viva is focused on creating equity for all through housing Bilingual English/Spanish strongly preferred, but not required Social Workers and Public Health professionals encouraged Familiarity with the Social Determinants of Health (SDOH) framework encouraged Comfort with technology and learning new digital tools, including mobile applications, CRM/data systems, spreadsheets, and other software 2+ Years Experience preferred: Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context #J-18808-Ljbffr