LensCrafters - Team Lead

Requisition ID: 929552 Store #: 000454 LensCrafters Position: Full‑Time General Function The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service. They ensure customers and patients are delighted while assisting in store success by managing key optical and lab processes and systems. Major Duties And Responsibilities While working in Retail Ensure the LensCrafters team provides unsurpassed customer service. Act proactively, execute solutions accurately, and demonstrate product knowledge. Assist customers with selections, provide recommendations, and support sales associates. Serve as a responsible alternate store key holder. While working in Lab, if applicable Custom fit glasses and precisely place prescriptions in lenses. Work with associates to strengthen their knowledge, skills, and certification for foundational product and store processes related to lens and lab technology. Ensure finished eyewear meets optical standards and customer requirements. Create a safe working environment for all and demonstrate safe work practices. Maintain basic operation, cleaning, and ongoing maintenance of lab tools and systems. Basic Qualifications HS diploma or GED. Strong optical and retail experience. Knowledge of current optical theory and merchandise. Strong communicator and listener. Strong interpersonal skills. Strong basic math skills. Sales skills. Problem‑solving ability. Familiarity with cash register, computers, and calculators. Leadership and training experience. Edging and mounting experience. Basic optics knowledge and optical measurement experience. Preferred Qualifications State licensure (if applicable) or ABO Certification in non‑licensed states. LensCrafters Final Eyewear Inspector Certification. LensCrafters Quality, Fitting & Adjusting Program. Optical machinery/instruments experience. Customer service experience. AccuFit Digital Measurement System certification. Knowledge of current store merchandise and lens options. Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Employment Opportunity EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination based on a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr