Customer Service Assistant

Job Title

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

Responsibilities

• Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
• Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments
• Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
• Performs other related duties as assigned by supervisory personnel.

Qualifications

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skill in operating a P.C.
• Alphanumeric data entry skills of 6,000 to 7,000kph.
• Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
• Skill in operating multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.