Customer Service Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you workmake the decision to work where you are valued!

Join the McNabb Center Team as the Customer Service and Benefits Specialist today!

The Customer Service and Benefits Specialist

JOB PURPOSE/SUMMARY

• Direct knowledge of the electronic medical records (AthneaHealth) will be required.
• Excellent verbal and written communication, presentation and interpersonal skills.
• Exemplary organization skills and the ability to multi-task and prioritize work.
• Knowledge of patient needs, clinical workflow, and financial standards are must.
• Maintaining insurance eligibility information, working with all departments of the organization is required.
• Responsible for management of client information, by via telephone or walk- in's.
• Must be Customer Service Oriented and have pleasant phone voice.
• Must have the ability to work well with patients, visitors, and other personnel, as well as coworkers.
• This position will be on the phone most of the day when not covering the MAT clinic.

TYPICAL WORKING CONDITIONS.ENVIORNMENT

• This position is in our 201 Building ground floor office with phones and computers.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1 . Resource Specialist Line/Switchboard calls

• Identifies Callers needs and routes callers to most appropriate resource.
• Communicates with Resource Specialist on resource needs for staff of caller/client needs.

2. Front Office - Ensuring orderly and efficient front office operations

• Open and close front office at the designated times.
• Greet and direct visitors when working front desk.
• Remain familiar with emergency codes for Center emergencies and Center evacuations
• Back up for maintaining mail area, mailboxes in Adult Admin & Clinical bldg.
• Keeping mailboxes labeled and current re: staff changes
• Answering all calls coming into to our switchboard line, identify callers needs and routing calls appropriately.
• Backing up front desk staff for the MAT program - scheduling, checking in and out clients.
  Verify any changes or updates for each client at sign in (ex - address, phone number or insurance).

3. Administrative Duties and Expectation

• Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understand as well as abides by these standards.
• Attend scheduled meetings without tardiness.
• Submits timesheet and other paperwork by due dates determined by Supervisor.
• Keep productivity to at least 95% accurate without errors.
• Keep timesheet up to date and enter daily.

COMPENSATION:

• Starting salary for this position is approximately $17.11 /hr based on relevant experience and education.

Schedule:

This position works 8:00 am until 5:00 p.m., 40 hours a week, 80 hours per pay period

Travel :

No travel is required for this position.

Equipment/Technical Competency :

• Must be comfortable with computers, phones and technology.

Equipment/Technology:

• Uses computer, calculator, copier, phone, scanner and general office equipment

QUALIFICATIONS - Customer Service and Benefits Specialist

Experience / Knowledge:

• Must have at least two (2) years of experience in a Professional Healthcare office environment.
• Customer service focus and skills required.
• Must be comfortable with computers and technology.

Education / License :

• High school diploma or equivalent required.
• Associates Degree in Business Administration preferred.

Physical/Emotional/Social - Skills/Abilities:

• Strong communication skills both written and verbal.
• Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
• Close eye work.
• Extended hours on the phone.
• Valid driver's license.
• Lifting up to 20 lbs.
• Pushing/pulling up to 50 lbs. frequent sitting, standing, walking, bending, stooping, and reaching.

Location:

• Knox County, Tennessee

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 17.11-17.11 Hourly Wage

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