Service Drive Client Advisor

Job Description

Job Description

BMW of Pittsburgh / MINI of Pittsburgh

Overview

We’re looking for a personable, driven professional to join our team as a Service Drive Client Advisor—a unique role that connects our Service and Sales experiences.

This position is designed for someone who enjoys meeting people, building relationships, and helping clients make smart decisions about their next vehicle—right at the moment it matters most.

You’ll be working with active BMW and MINI owners already in our dealership , creating meaningful conversations that lead to natural upgrade opportunities.

What You’ll Do

• Connect with clients during their service visits in a friendly, professional way
• Identify opportunities for clients to upgrade, trade, or explore new options
• Provide guidance based on vehicle needs, equity position, and lifestyle changes
• Introduce clients to the Sales Team when the timing is right
• Coordinate closely with Service Advisors and Client Advisors
• Deliver a seamless, premium experience from service lane to showroom
• Maintain organized follow-up and CRM notes

What Makes This Role Special

• Built-in opportunity — you’re working with real clients, not chasing leads
• No cold calling — conversations happen naturally in the service drive
• High earning potential driven by performance
• Fast-paced and dynamic — no two days are the same
• Premium brand environment with BMW and MINI clients

What We’re Looking For

• A natural communicator who enjoys talking with people
• Someone who can build trust quickly and authentically
• Sales or customer-facing experience preferred
• Self-motivated with a strong sense of ownership
• Organized and comfortable managing multiple conversations
• Team-first attitude with a focus on the client experience

Compensation & Benefits

• Competitive base + performance-based incentives
• Paid training and ongoing development
• Health, dental insurance
• 401(k)
• Employee vehicle purchase program
• Career growth opportunities within BMW of Pittsburgh / MINI of Pittsburgh

What Success Looks Like

• Strong daily engagement with service clients
• Consistent identification of upgrade opportunities
• Smooth handoffs that lead to sales conversations
• Positive client experiences that strengthen long-term relationships

About Us

BMW of Pittsburgh and MINI of Pittsburgh are family-owned and built on a long-standing commitment to delivering exceptional experiences. Our team takes pride in doing things the right way—creating an environment where both our clients and employees thrive.