Supervisory Medical Support Assistant

Summary The incumbent serves as Supervisory Medical Support Assistant (MSA) at the Morristown Community Based Outpatient Clinic (CBOC) as part of an inter-professional healthcare team. Supervisory MSA provides support across multiple ancillary and inter-professional clinics and determines the needs of the Veteran/caregiver. The Supervisory MSA is responsible for routing clinical questions to appropriate clinical staff. Pay has been updated to reflect the correct salary range. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements Citizenship: Be a citizen of the United States (U.S.) Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a) Experience No experience required Education High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f) May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Grade Determinations: In addition to the basic requirements for employment the following experience criteria must be met when determining the grade of candidates: Supervisory Medical Support Assistant - GS-08(a): Experience: One year of experience equivalent to the GS-07 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient - outpatient - or interdisciplinary setting Examples of specialized experience include - but are not limited to: ensuring accurate and timely scheduling of appointments providing guidance to staff members - to include changes in policies and procedures creating and maintaining employee work schedules and acting as a liaison among Advanced MSA staff - patients - and other interdisciplinary staff to resolve day-to-day conflicts AND - Demonstrated Knowledge - Skills - and Abilities - Candidates must demonstrate all of the KSAs below: Advanced knowledge of managing or leading patient support staff in a clinic This includes independently utilizing reference sources - decision making - and empowering the team to collaborate and resolve problems within a complex systems environment Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work - performance evaluations - selection of staff - and recommendation of awards and/or advancements Ability to collaborate - communicate - and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations Ability to provide briefings - orientations - staff development - and training in a patient support setting Ability to manage fiscal matters - forecast resource and equipment needs - and identify budget needs Reference: For more information on this qualification standard - please visit full performance level of this vacancy is GS-8. Physical Requirements: The work is primarily sedentary and walking The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis Tasks will require prolonged use of computers There are lengthy periods of sitting - interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position. Duties Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor Assignments at this level include - but are not limited to: Assigning and evaluating the work of subordinate staff Resolving complex problems to ensure patient services are met Evaluating new products - equipment - and systems in order to make recommendations for improved operations Identifying educational or training needs making final decisions on selections Evaluating performance - and taking disciplinary action when necessary The employee has full administrative and professional responsibility for planning and directing the MSA's activities Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management Total Rewards of a Allied Health Professional Work Schedule: Monday - Friday - 7:45AM to 4:30PM Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66 Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available.Virtual: This is not a virtual position Functional Statement #: 61199F.Permanent Change of Station (PCS): Not Authorized. #J-18808-Ljbffr U.S. Department of Veterans Affairs