Director of Maintenance Operations & Property Services

JOB DESCRIPTION

Director of Maintenance Operations & Property Services

Department

Maintenance Operations / Property Services

Reports To

President of Property Management

Direct Reports

Yes

FLSA Status

Exempt

Document Date

July 8, 2026

Job Title

Director of Maintenance Operations & Property Services

Position Overview

The Director of Maintenance Operations & Property Services leads maintenance teams and property service programs across managed HOA and condominium communities. The role establishes service standards, oversees preventive maintenance and capital projects, manages budgets and vendors, and partners with Property Management leadership to ensure safe, reliable, cost-effective service and property preservation.

Core Responsibilities

• Lead maintenance operations and property services across managed communities; establish operating procedures, service standards, and performance expectations.
• Supervise, coach, develop, and evaluate maintenance supervisors, technicians, and property service employees.
• Direct preventive maintenance, property inspections, repairs, and asset-preservation programs.
• Oversee work orders, response times, service quality, customer satisfaction, and operational KPIs; implement improvements.
• Manage vendor and contractor relationships, contracts, scopes of work, insurance documentation, and service performance.
• Plan and oversee major repairs, capital improvements, and community enhancement projects in coordination with engineers and contractors.
• Develop and monitor maintenance budgets, operating expenses, resource allocation, and capital project costs.
• Partner with Community Association Managers, Boards, and internal teams on maintenance priorities, property conditions, and service concerns.
• Ensure adherence to applicable safety standards, OSHA requirements, risk controls, and company procedures.
• Ensure maintenance personnel are properly trained in the safe operation and use of tools, machinery, and equipment.
• Coordinate urgent repairs, property damage response, and storm or disaster recovery activities.
• Maintain operational reporting and recommend process or technology improvements to increase efficiency and service quality.
• Perform other related duties and responsibilities as assigned by management.

Qualifications

Education

• High school diploma or equivalent required.
• Bachelor’s degree in Facilities Management, Construction Management, Engineering, Business Administration, Property Management, or a related field preferred.

Experience

• Minimum of seven (7) years of progressive experience in maintenance operations, facilities management, property services, construction, or a related field required.
• Minimum of three (3) years of experience leading maintenance teams and operational programs required.
• Experience supporting HOA/condominium communities, commercial properties, hospitality, or multi-site facilities preferred.

Licenses / Certifications

• Valid driver’s license and reliable transportation required.