Department Support Specialist II - Kelsey Seybold Clinic - Katy Campus

Department Support Specialist II

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Under the general direction of the Clinic Administrator, the Department Support Specialist II performs varied clerical and typing duties for the Managing Physician, Department Chief or Associate Department Chief and management staff. This individual also analyzes eligibility media, utilizes various system applications for reporting purposes, interprets multiple medical plan benefits to maximize accurate collections, endorses mutual respect amongst all members of the healthcare team, practices positive guest/peer relationships and works with others to promote an efficient and effective team, and demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients. This position generally supports greater than physicians including department chief/managing physicians.

Primary Responsibilities:

• Timely preparation of hospital billing documents, per established guidelines, to include new patient charts/accounts for hospital patients and maintaining hospital list and inpatient status for hospital rounding physicians. Audits batches for department billing
• Schedules patients for procedures, surgeries and/or hospital admissions. Contact third party carriers to verify insurance coverage, benefits, and eligibility and referral authorizations
• Interface with patients to discuss account information and implement / monitor payment plans, when necessary. Collects any amounts due for professional services rendered prior to surgery/procedure when feasible
• Maintains Managing Physician, Department Chief or Associate Department Chief's timesheets, departmental calendars and any professional documentation. Conducts all weekly and monthly physician productivity reports, per established timeframes and quality guidelines. Assists with physician credentialing
• Provides secretarial support for site management and physicians to include: Assisting with telephone inquiries for physicians. Maintaining physician business/meeting calendar. Completing all related copying, faxing and filing. Prepares complex and detailed reports, letters and correspondence. Attends all staff and departmental meetings as well as assigned education classes
• Invoice Inquiry, i.e., review accounts on request and report back that all charges have been entered and/or payments collected. Conducts reconciliation process to ensure that all in- and outpatient procedures performed have been billed, per established guidelines
• Performs other duties as assigned by the site management staff

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or GED
• Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture. IM Bills lead for department.
• 3+ years of general administrative experience and 2+ years medical insurance verification experience or experience scheduling operative procedures, OR
• 1+ years of KSC experience in a position similar, but not limited to, DSS I, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
• PC experience
• Working knowledge of Microsoft Office
• Proven typing skills 40 WPM with 10 or fewer errors
• Proven basic math ability. Alpha/Numeric Forms Entry

Preferred Qualifications:

• Associate or Bachelor's degree
• CPT/ICD coding
• Demonstrated ability to speak/understand Spanish
• Proven typing skills 55 WPM with 5 or fewer errors. 10 key by touch

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.