GSOC Security Support Operator

Job Description

Job Description

Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The GSOC Security Support Operator, assigned to a specific client, oversees the monitoring and response to various technologies, including access control, security video, and alarm systems for high-priority global sites. In this role, the Operator will centrally monitor and dispatch responses to various alarms, as well as support the day-to-day operations of the GSOC. This position will have a hybrid work schedule (in office/remote).

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Follow Standard Operating Procedures (SOP) to respond to alarms and effectively investigate the root causes of the alarm.
• Respond to alarms in a timely manner following the provided SOPs for various locations and incidents.
• Produce and disseminate security reports and alerts.
• Receive and respond to emergency and non-emergency calls from employees, vendors, law enforcement, on-site security officers, and automated alarm notification calls.
• Conduct CCTV video review to investigate alarms, incidents, and other safety/security events.
• Coordinate responses to incidents and alarm activations with internal and external teams.
• Provide exceptional customer service to a wide range of clients including senior executives to external vendors.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or two years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.

• Knowledge of CCTV and physical access control systems.

• Organization and planning skills.

• Analytical, critical thinking, and problem-solving skills.
• Able to work with highly confidential information.
• Effective verbal and written communication skills.
• Serve as a positive and effective team member.
• Able to interact effectively at all levels of an organization and across diverse cultures.
• Client orientated and results orientated.
• Able to work in a fast-paced environment under multiple deadlines and competing priorities.
• Able to maintain confidentiality when dealing with sensitive information.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Able to complete shift work, including evenings and weekends.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.