Guest Services Associate

Job Description

Job Description

Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk to join our team here at the SpringHill Suites Columbus Airport Gahanna. This role is essential in providing exceptional service and ensuring smooth operations during the night shift. The ideal candidate will possess a passion for hospitality, and the ability to handle guest inquiries and transactions efficiently. This role is full time.

Duties

• Greet guests upon arrival and provide a warm welcome.
• Manage front desk operations, including check-ins and check-outs.
• Respond to guest inquiries and resolve any issues promptly.
• Maintain accurate records of reservations and guest information on file.
• Provide information about hotel services, local attractions, and amenities.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with housekeeping and maintenance teams to address guest needs effectively.
• Follow cash handling procedures.

Requirements

• Previous experience in the hospitality industry is preferred.
• Strong service skills with the ability to communicate effectively with guests.
• Familiarity with the service industry is a plus.
• Previous experience with FOSSE is a plus.

Join our team and be part of an exciting hospitality environment where you can grow your career while providing outstanding service to our guests!

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Paid time off

Work Location: In person