Customer Service Representative - Lead (Spring Branch)

Customer Service Representative - Lead

The Customer Service Representative - Lead is a customer service leader responsible for supervising Customer Service Representatives while performing vehicle registration, titling, and licensing transactions. This role combines frontline service with team oversight, requiring advanced experience, accountability for team performance, and strong decision-making authority. Key duties include staff training, document verification, cash reconciliation, ensuring accurate daily operations, resolving escalated customer concerns, and applying deep knowledge of the state Registration and Title System (RTS) and related processes.

Essential Duties and Responsibilities:

• Serve customers by assisting with vehicle registration, titling, and licensing services. Provide clear and accurate information to customers about vehicle registration requirements.
• Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc. Ensure that the cash drawer is balanced at the end of each shift.
• Accurately input customer information and transaction details into the state's registration and licensing system.
• Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership. Utilize specific state tools and guidelines to confirm the validity of documents and detect any signs of fraud, such as forged signatures or altered titles.
• During the initial phase in this position, complete 8 weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling, and licensing before beginning duties at the service window. Shadow supervisors and managers to learn how to perform tasks. Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.
• Assist in supervising a team of Auto Deputy Specialists: Ensure they follow proper procedures and provide excellent customer service.
• Perform other duties as assigned.

About the Tax Assessor-Collector: The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

• Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
• Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
• Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
• Additional Revenue Collection: Collect certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call View phone number on click.appcast.io or email View email address on click.appcast.io. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Work Environment: Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Flexibility to work evening and weekend hours. Physical Demands: At times, minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 30 lbs. or similar activities (e.g., filing, delivering, sorting). A frequent volume of work and deadlines impose strain on a routine basis. Frequently handling documents and speaking to express or exchange ideas. Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.