Patient Account Coordinator (PAC)

Description

Make a meaningful impact behind the scenes. As a SNF Patient Account Coordinator, you will help connect quality patient care with the financial follow-through that keeps our facility strong. You will be a trusted partner to patients, families, and the Administrator—bringing organization, energy, and compassion to every interaction. If this sounds like you, we want you on our team!

Schedule: Full-Time, Weekdays, 9:00 AM - 5:00 PM

Responsibilities and Duties:

• Keep communication moving by reading, researching, and routing correspondence to the right people.
• Confirm eligibility and benefits by phone and through online portals for a variety of insurance plans and Medicare.
• Welcome new patients with accurate, timely admissions intake in our EHR software.
• Own the details by tracking, managing, and collecting co-pays and patient-responsibility amounts on time.
• Keep month-end on track by entering charges and preparing required documents by established deadlines.
• Turn information into action by efficiently collecting, organizing, and analyzing details.
• Be the friendly, professional voice of the facility while operating and managing the multi-line phone system.
• Complete weekly bank deposits accurately and on time.
• Help prospective patients and families feel at home by providing engaging facility tours.
• Create a welcoming first impression by greeting and assisting everyone with warmth and professionalism.
• Build strong, positive partnerships with co-workers and contribute to a collaborative team environment.
• Bring the AHC culture to life by being Friendly, Positive, and Focused on Excellence.
• Step up to support the team with other duties as assigned.

Competencies:

To succeed in this role, you bring curiosity, confidence, and a get-it-done attitude, along with the following competencies:

• Hands-on experience supporting the moving parts of an office, including accounts payable, accounts receivable, payroll, reporting, and more.
• Fluent in Microsoft Office Suite
• Strong mathematical, verbal, written, computer, and problem-solving skills.
• Clear communication, organization, and follow-through from start to finish.
• Able to juggle multiple priorities while keeping work accurate and moving forward.
• Detail-focused, self-directed, and confident working independently.

Requirements

Job Qualifications:

• Experience in healthcare a preferred.

Physical Requirements:

• Comfortable walking, sitting, standing, bending, reaching, lifting, and moving throughout the day.
• Communicate clearly and effectively, both verbally and in writing.
• Pitch in on other duties as needed.

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