Client Support Administrator

Job Description

Job Description

As a Client Support Administrator, you will help Markmonitor Group’s Seattle office support a wide range of corporate and legal clients optimize and manage their domain name portfolios and ensure our full range of products and services are appropriately positioned and promoted. You will make a substantial contribution to the company growth targets by supporting team members and ensuring timely and accurate fulfilment of orders. 

This is a temporary full-time, hybrid position with a fixed term of one (1) year.

ESSENTIAL DUTIES & RESPONSIBILITIES (INCLUDES OTHER DUTIES AS REQUIRED)

Client Support - Assist the Domain Strategist team with order fulfilment and account clean up in a timely manner. Support the Registry Relations and Renewal teams as and when required. 

Project management and communication – Ensure clear communication with the internal stakeholders is always maintained.

Product and Services - You will possess a good understanding of Com Laude's products and services through training.

Maintain High quality of service - Provide a white glove level of client service that puts them in the center, being true to our Client First value proposition.

Risk Management -Ensure that risk and incident report tickets are produced and escalated to the Team Leaders and Director Domain Services & SVP operations in a timely manner. 

Deadlines: Ensure all deadlines are kept, whether set by internal colleagues or clients

Learning Organization - Contribute your skills and insights to improve any aspects of Com Laude's performance.

POSITION REQUIREMENTS

Essential

You will be:

• Self-motivated and have an inquisitive nature.
• Organized with ability to appropriately prioritize work.
• Analytical with a detail-oriented mindset.
• A problem-solver.
• An excellent communicator, possessing great interpersonal skills.
• Good at multi-tasking.

You will have:

• Strong Microsoft Office experience, especially MS Word and MS Excel.
• Strong attention to detail.
• Additional languages, in particular Spanish, Italian or French. 

Desirable

• Analytical and strategic thinking Is required to support our Client First value proposition. 
• Previous experience in customer service.
• Experience working with large data sets.
• Previous experience working with a globally distributed team.

BENEFITS

• 401k plan
• Discretionary 401(k) matching
• Medical, vision, and dental insurance
• Flexible Spending and Health Spending Accounts 
• LTD, STD and Life insurance
• AD&D and Critical Illness 
• Employee Assistance Program
• PTO 8 public holidays
• Paid sick leave (subject to company policy)
• Hybrid working model

Successful candidates will be required to undertake pre-employment screening which will include a criminal record check