Bilingual Sales Associate

Job Description

Job Description

• SUMMARY: Sales associates are the primary customer-facing personnel who provide fast, efficient, and professional service while accurately managing transactions. This role focuses on delivering outstanding customer service while accurately managing transactions such as wires, check cashing, loans, money orders, bill payments, and top-ups, lottery tickets and online sales. The Sales Associate is responsible for handling and balancing cash drawers, maintaining confidentiality of customer information, and ensuring compliance with company, state, and federal regulations. Additionally, this position identifies cross-selling opportunities, provides prompt and professional assistance with customer inquiries, and proactively enhances the company’s acceptance and branding in the market by applying best practices and consistent service excellence.

  I.       KEY REQUIREMENTS:
  Minimum experience and requirements:

   

  ·   High School Diploma or GED.

  ·   Must speak Spanish fluently and at least basic English communication.

  ·   Ability using computer’s keyboard (letters and numbers) and computer mouse.

  ·   Detail oriented especially when reading, writing, and counting numbers and currency.

  II.      KEY COMPETENCIES:
  You will be responsible for driving the results and development of the organization.  To be successful in this role, you must have at least the following key competencies:

   

  ·   Strong verbal & written communication skills for constant interaction with customers in person or by phone.

  ·   Passion to provide outstanding customer service.

  ·   Ability to analyze customer needs, advises about rates, & make recommendations.

  ·   Ability to gather key information to find solutions for our customers.

  ·   Maintains confidentiality of customer information.

  ·   Ability to manage large amounts of cash transactions.

  ·   Team player, collaborator, and service oriented.

  ·   Maintains a clean and organized work environment.

  ·   Maintains and applies current procedural knowledge for compliance guideline standards.

  ·   Other tasks as assigned by management.

  Work Demands

  • Office Environment.

  • Open sales floor or a supermarket customer service booth.

  • The environment in this position may vary based on the location of the store.  It is expected that the noise level in commercial locations is at a moderate level. 

  Physical Demands

  • Frequent sitting and operating of computers, phone, calculator.

  • Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).

  • Observing, listening, and talking to customers and coworkers (70% of the time)

  • Sitting: 80% of the time.

  • Standing/Walking: 1% to 20% of the time) 

  • Inclined/Bending: 1% to 20% of the time)

  • Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)

  • Pushing/Pulling up to 20 lbs. (1% to 5% of the time)

  • Extended sitting hours.

  • Observing and listening. 

  • Cleaning and organizing as needed.

  • Capture data: 20% to 35 of the time.