Front Desk / Medical Assistant / Receptionist for Urgent Care

Job Description Job Description We are seeking a polished, friendly, and highly motivated Receptionist / Phone Sales & Customer Service Specialist to join our team in Wildwood, near The Villages, Florida . This is an excellent opportunity for someone with strong receptionist, phone handling, sales, and customer service experience who enjoys helping people, creating a great first impression, and converting inquiries into booked appointments. Key Responsibilities Answer incoming phone calls, texts, and patient inquiries in a warm, professional manner Schedule appointments accurately and efficiently Provide outstanding customer service to new and existing patients Explain services, pricing, and general information clearly and confidently Convert incoming inquiries into booked appointments Follow up with missed calls, leads, and interested patients in a timely manner Assist with front desk and receptionist duties, including scheduling, confirmations, intake, and message handling Maintain accurate records of calls, appointments, and follow-up communication Represent the business with professionalism, positivity, and courtesy at all times Qualifications Previous experience as a receptionist, front desk coordinator, customer service representative, or sales coordinator Strong phone communication and customer service skills Strong sales ability, especially converting inquiries into appointments Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence Organized, detail-oriented, dependable, and able to multitask Professional, punctual, and reliable Comfortable working in a fast-paced onsite environment Preferred Qualifications Experience in urgent care, medical office, healthcare, dental office, med spa, or aesthetics Experience with scheduling, patient communication, and lead follow-up Familiarity with phone systems, scheduling software, or CRM systems Candidates with a strong academic background are preferred Ideal Candidate Warm, personable, and professional Strong closer on the phone Confident, persuasive, and service-oriented Highly organized and responsive Able to build trust quickly with patients and callers Motivated to help grow the practice through excellent service and strong follow-up How to Apply Please apply with your resume and a brief introduction describing your experience in receptionist duties, phone handling, customer service, and sales. Here is a shorter version for a quick LinkedIn post: Now Hiring: Receptionist / Phone Sales & Customer Service Specialist Onsite – Wildwood, Florida / Near The Villages We are looking for a professional, friendly, and motivated team member with strong receptionist, phone handling, sales, and customer service experience . Responsibilities include: Answering incoming calls, texts, and patient inquiries Scheduling appointments Providing excellent customer service Explaining services and pricing clearly Converting inquiries into booked appointments Following up with leads and missed calls Supporting front desk and scheduling operations Requirements: Strong receptionist and phone handling experience Strong sales and customer service skills Excellent spoken English with clear pronunciation, strong fluency, and a professional phone presence Organized, dependable, and professional Must be comfortable working onsite in Wildwood near The Villages, Florida Preferred: Urgent care, medical office, healthcare, dental, or med spa experience Experience with scheduling and patient communication Please apply with your resume and relevant experience.