Customer Support - French

Customer Support Representative

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

• Provide basic customer support and account maintenance via phone, email, or chat
• Scope customers to determine their PCI Self Assessment Questionnaire type
• Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

• Fluent in English and French
• Customer Support experience
• Call center experience
• Basic computer skills (i.e. typing, email, web browser)
• Technical troubleshooting
• Desire to learn and grow
• Excellent written and oral communication skills
• Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

• Familiar with PCI-DSS
• HTML and JavaScript knowledge
• Basic understanding of networks and network devices
• Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)