Customer Support Admin

Job Description

Job Description

Job Title: Customer Support Admin

Location: Oklahoma City, OK

Industry: Financial Services

Pay: $17.50-$18.50/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client to hire a Customer Support Admin. This opportunity is ideal for detail-oriented professionals who enjoy administrative support, account maintenance, and processing high-volume requests in a structured environment. This role works behind the scenes to support customer account updates and documentation requests without direct customer contact.

Job Description:

The Customer Support Admin will assist with processing account-related requests, updating customer records, and ensuring documentation is handled accurately and efficiently. The ideal candidate is organized, adaptable, and capable of managing multiple priorities while maintaining a high level of accuracy.

Key Responsibilities:

• Process account maintenance requests and make updates within internal systems.
• Review and complete requests involving account changes, ownership updates, and document fulfillment.
• Verify customer information and ensure records are maintained accurately.
• Research account details and resolve discrepancies as they arise.
• Maintain thorough documentation of completed work and account activity.
• Partner with internal departments to gather information and complete requests in a timely manner.
• Prioritize workload effectively while meeting productivity and quality standards.
• Adapt to changing procedures, workflows, and system enhancements.

Qualifications:

• Previous experience in administrative support, banking, mortgage servicing, operations, data entry, or a related office environment preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while contributing to a collaborative team environment.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Comfortable working in a deadline-driven setting with changing priorities.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn new systems and processes quickly.

Additional Details:

• Full-time position.
• In-office work environment.
• Fast-paced, production-focused team.
• Contract-to-hire opportunity with long-term career potential.

Perks:

• Consistent weekday schedule.
• Opportunity to gain experience within the financial services industry.
• Supportive team environment with training provided.
• Growth opportunities for strong performers.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.