Customer Support Representative - Insurance Annuities

Job Overview We are actively hiring Sr. Customer Service Representatives for the Annuities team at DXC. As an Sr. CSR, you will handle customer service inquiries via telephone and/or email and resolve problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. Contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity, and a desire to make a difference to ensure each customer experience is exceptional. Responsibilities Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BHF Annuity customers. Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies and processing delays. Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products. Efficiently process transactions and track responses to ensure completion. Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. Required Qualifications High School diploma 1–2 years customer service experience Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan) Outstanding customer service skills and dedication to providing exceptional customer care Exceptional listening and analytical skills Solid time management skills Ability to multitask and successfully operate in a fast paced, team environment Must adapt well to change and successfully set and adjust priorities as needed. Preferred Qualifications Some college experience or a trade or professional certification Insurance or Financial Services industry experience or product specific experience Prior Call Center experience is highly preferred A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions A passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment Strong computer/keyboard skills as well as solid math, analytical and problem‑solving skills Working Environment Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. Postings are available in English, and in Spanish, where required. Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. #J-18808-Ljbffr DXC Technology