Strategic Contact Center Workforce Management Specialist
Hawthorne Gardening Company
Hawthorne Gardening Co. is seeking a Workforce Management Specialist to monitor real-time agent performance, optimize staffing, and forecast workload to meet SLAs. You will collaborate with Operations and IT to implement system improvements and ensure efficient center operations. The role emphasizes analytical precision, cross-functional coordination, and proactive communication to balance business goals with employee satisfaction. Experience with WFM tools and charts is preferred. #J-18808-Ljbffr
Vacancy posted 5 days ago
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