Senior Manager, Operations & HR

Job Description

Job Description

Bring order, care, and follow-through to the systems that support a growing organization-and the people who make its work possible.Intentional Philanthropy is seeking a hands-on Senior Manager, Operations & HR to manage internal operations, HR administration, technology support, workplace systems, and organization-wide coordination.IP OverviewIntentional Philanthropy is a growing leader in philanthropic advisory and management services partnering with private foundations and individual donors to deepen understanding, inspire hope, and spark creative, collaborative solutions that drive courageous action.After more than 15 years of high-impact work with foundations and communities across the United States, Intentional Philanthropy is entering its next phase of growth, partnering with philanthropic leaders across sectors to share knowledge, strengthen institutions, and build solutions that help communities thrive beyond political cycles. We believe we achieve more when we work together!Grounded in the values of courage, excellence, integrity, humility, collaboration, and innovation, IP delivers right-sized solutions, from strategic planning and grantmaking to family engagement and transition support, with a practical, client-centered approach.Position OverviewThe Senior Manager, Operations & HR serves as the central hub for Intentional Philanthropy's day-to-day internal operations and HR administration. This hands-on role ensures that employee, resource, workplace, and organization-wide operational needs are addressed accurately, responsively, and consistently.The Senior Manager independently manages recurring processes and operational projects, improves workflows and documentation, coordinates internal and external partners, and follows work through completion. The position serves as employees' primary contact for routine HR and operational needs and completes the related administrative work, seeking guidance when specialized expertise or additional authority is required.This is an ideal opportunity for a resourceful, highly organized professional who enjoys solving practical problems, supporting colleagues, learning new systems, and managing varied work with sound judgment and dependable follow-through.This is a full-time, exempt, hybrid role based in the DMV region, combining remote work with periodic in-office collaboration at IP's Bethesda, Maryland office. Employees should be able to commute to the office as needed and maintain a reliable remote workspace. Occasional travel, evening, or weekend work may be required for meetings and organizational events.Scope & AccountabilityAn established contributor responsible for leading multiple projects or workstreams with limited guidance. Coordinates across teams, anticipates challenges, and improves processes for efficiency and consistency. Exercises growing judgment and escalates decisions with broader risk or strategic impact.Roles & Responsibilities1.  HR Operations & Employee Lifecycle Coordinate recruitment, hiring, onboarding, and orientation Administer employee records, payroll, benefits, leaves, employee changes, and offboarding Coordinate performance cycles, learning, compliance training, recognition, engagement, and wellness activities Maintain HR systems, reports, policies, forms, procedures, and partner relationships Serve as employees' initial contact for routine HR needs and escalate employee-relations or risk matters appropriately2.  Technology, Platforms & Equipment Administer subscribed platforms, including access, licenses, permissions, renewals, user support, and vendor coordination Provide level-one technology support and coordinate specialized assistance Manage the equipment lifecycle and maintain accurate inventory records Support employee adoption and implementation of approved technology and AI resources3.  Workplace & Vendor Operations Coordinate workplace systems, supplies, mail, reception, meeting spaces, safety, cleanliness, and hybrid-office needs Administer purchasing, contract-review coordination, memberships, insurance certificates, renewals, and vendor records Coordinate organization-wide meeting, travel, event, and retreat logistics Maintain business-continuity and workplace-readiness procedures and resources4.  Organizational Coordination & Internal Service Own the organization-wide operational calendar and recurring staff and quarterly operations meetings Administer IP's internal ticketing system and monitor service requests through resolution Coordinate the internal newsletter, biweekly offline updates, and shared operational information Plan and coordinate cross-functional operational projects using Monday.com and other toolsImplement established operational & HR processes, monitor adherence, and address or escalate when neededEducation & Experience Bachelor's degree in business administration, human resources, organizational management, or a related field, or an equivalent combination of education and relevant experience. A minimum of six years of progressively responsible experience in business operations, HR operations, office management, project management, or a related area. Demonstrated experience working across multiple internal operational functions, such as HR administration, business systems, internal service delivery, office and vendor operations, or cross-functional projects.Experience in a nonprofit, philanthropic, professional services firm, or another growing, complex, service-oriented, and highly collaborative organization is preferred.Knowledge, Skills & AbilitiesOperational Systems & Process Management: Ability to manage recurring operational processes, clarify ownership and handoffs, document procedures, identify inefficiencies, and implement practical improvements. Project & Service Coordination: Ability to plan and coordinate multiple operational projects, meetings, service needs, and action items while managing responsibilities, dependencies, deadlines, and follow-through. Technology & Platform Administration: Ability to learn and administer business platforms, support users, manage access and licenses, maintain equipment records, troubleshoot routine issues, and coordinate specialized support.HR Operations & Employee Lifecycle: Working knowledge of recruitment, onboarding, employee records, payroll and benefits administration, leave coordination, performance-cycle administration, employee experience, offboarding, and confidentiality requirements. Written Communication & Information Management: Strong writing and editing skills and the ability to gather, organize, maintain, and distribute accurate information. Cross-Functional Collaboration & Service Orientation: Strong interpersonal skills and the ability to serve as a responsive, trusted point of coordination for employees, leaders, consultants, vendors, and functional teams. Resourcefulness & Problem Solving: Ability to research questions, identify potential solutions, and make appropriate progress before escalating, while recognizing when specialized expertise or additional authority is required. Judgment & Confidentiality: Sound judgment in handling sensitive employee and business information, maintaining appropriate boundaries, recognizing risk, and escalating concerns promptly. Organization, Accuracy & Follow-Through: Ability to manage competing priorities, maintain accurate records, coordinate deadlines, monitor commitments, and ensure work is completed thoroughly and on time.Self-Management, Adaptability & Coachability: Ability to work independently, take ownership, respond constructively to feedback, adjust to changing priorities, and learn new systems and responsibilities quickly.Core CompetenciesJob Knowledge & Skills: Fluent in their business area. Able to identify problems and help develop customized solutions.Business Growth Mindset: Demonstrates excellence in service and delivery that strengthens trust and long-term relationships. Contributes accurate information and insights to proposals, initiatives, or internal planning efforts. Communication: Summarizes and organizes data and thoughts clearly and adapts the message for the audience. Creativity: Challenges assumptions and reframes problems to uncover new opportunities. Critical Thinking: Asks questions that clarify key issues and seek alignment with values and priorities. Is aware of a variety of resources and able to see bias in resources. Dependability: Manages timelines and responsibilities to coordinate their work across teams. Engagement: Proactively communicates additional information or changes with team members. Initiative: Proactively advances client or project goals. Anticipates challenges and improves processes for efficiency and consistency.Benefits & CompensationThe salary range for this position is $73,500–$98,000, commensurate with directly relevant experience, demonstrated Senior Manager-level competencies, and internal equity.At Intentional Philanthropy, we believe people do their best work when they feel supported and valued. Our benefits package is designed to promote well-being, flexibility, and long-term stability for our team members and their families.Our benefits include: Comprehensive medical, dental, and vision coverage Health Savings Account and Flexible Spending Accounts Short-term and long-term disability insurance Retirement savings plan with employer contribution Employee discount programsTeam members also receive a generous paid leave program, including vacation, sick and safe leave, personal leave, and holidays to support rest, renewal, and balance.Equal Opportunity StatementAt Intentional Philanthropy, we believe that every person brings a unique perspective and experience to our team. We are committed to creating an environment where everyone feels respected, valued, and empowered to thrive. As an equal-opportunity employer, we welcome applicants from all backgrounds, identities, and walks of life. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, gender identity or gender expression), sexual orientation, age, disability, genetic information (including family medical history), veteran status, or any other characteristic protected by applicable law.How to ApplyWe welcome candidates who are energized by mission-driven work and who bring initiative, curiosity, sound judgment, and a commitment to excellent internal service.Interested candidates should submit a resume and cover letter describing what draws them to this role and how their experience has prepared them to support complex internal operations, HR administration, technology, workplace systems, and cross-functional projects.Applications submitted without a cover letter will not be considered.No phone calls, please.