Customer Success Specialist

Caribou seeks a Customer Success Specialist to manage inbound customer communications, handle complaints, and support the lender approval process. The role involves answering customer calls, managing email inquiries, reviewing documents, and escalating issues appropriately across multiple remote and office locations.

Responsibilities

• Answer inbound customer calls and provide accurate responses to inquiries
• Monitor and respond to customer emails promptly, routing to appropriate departments
• Document customer interactions in internal systems with detailed notes
• Review submitted documents for lender requirement compliance
• Escalate customer complaints and issues according to company procedures

Requirements

• Ability to handle high-volume email and phone communications
• Problem-solving mindset with proactive customer interaction approach
• Strong accountability and follow-through on tasks
• Professional communication skills in written and verbal formats
• Experience managing customer inquiries or support processes