Senior Systems Administrator

Senior Systems Administrator

NewGen Technologies is seeking a Senior Systems Administrator to join our IT team. This role will manage IT systems infrastructure, including servers, network equipment, and software applications, ensuring security and optimal performance. This role will also provide advanced technical support for cloud environments (AWS, Azure), device management (Microsoft Intune), software patch management, Apple Business Manager, Microsoft Defender, and email filtering systems.

Work Location and Hybrid Schedule Expectations: Employees are expected to work in the Washington, D.C. office for this position. Hybrid work schedule of two full in-office days (Tuesday and Wednesday) per week, as well as the first Thursday of each month in our Washington, D.C. office.

Responsibilities:

• Manage IT systems infrastructure, including servers, network equipment, and software applications.
• Maintain and support LANs, WANs, network segments, and internet systems.
• Monitor network performance to ensure high availability and reliability.
• Manage Azure and AWS Cloud resources, ensuring security efficiency, cost control, and compliance.
• Implement and maintain policies for mobile device management (MDM) and mobile application management (MAM).
• Troubleshoot issues related to device enrollment, profile configuration, compliance policies, and application deployment.
• Provide comprehensive support for Windows and MacOS operating systems, including installation, configuration, and troubleshooting.
• Ensure systems are up-to-date with the latest security patches and updates.
• Provide on-site and remote technical services, assist with Tier II and III IT helpdesk requests, and collaborate cross-functionally with other teams.
• Monitor and analyze system load, usage, and performance trends to track development and deliver insightful reports.
• Manage all backups, including virtual machines, and help develop a backup/disaster recovery plan.
• Create comprehensive documentation, detailed instructions, and network diagrams to ensure clear communication and understanding of system configurations, processes, and workflows. This includes developing technical guides and visual representations of network architecture to support efficient system management and troubleshooting.

Qualifications:

• Bachelor's degree plus a minimum of seven years of relevant full-time work experience in systems administration, network support, and backend systems troubleshooting.
• Hands-on experience in networking, routing, and switching, and virtualization and Cisco/Meraki networking experience.
• Proficiency in managing Windows and MacOS operating systems and server environments.
• Experience with Azure and AWS cloud environments and best practices for securing servers and networks.
• Experience managing and supporting Microsoft Intune for device management.
• Experience managing and supporting Apple Business Manager for device deployment and management.
• Experience implementing and managing Microsoft Defender for endpoint protection.
• Proficiency in using patch management tools for automated software updates.
• Excellent ability to listen to and communicate with non-technical users, translating complex technical information.
• Skill in handling multiple competing priorities and adapting to changes in workload.
• This position reports to the Vice President and Chief Technology Officer.

Terms of Employment: Full-time; exempt.

Bargaining Unit Status: This is a bargaining unit position.

Compensation: Salary for this position ranges from $95,000 to $115,000 per year; pay is based on a number of factors including job-related knowledge, skills, and experience and internal pay equity. Excellent benefits (including health insurance, vision and dental coverage, life and long-term disability insurance, retirement, MERP, and DCAP) and generous vacation, sick leave, and holiday schedules.