Director, Internal Technology and Delivery Denver, CO

Director, Internal Technology and Delivery

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

We are seeking an exceptional Director of Internal Technology Delivery with deep expertise in enterprise corporate systems management, technology integration, and cross-functional ecosystem optimization. Our ideal candidate will bring 8+ years of experience in transforming complex corporate technology landscapes, with a proven track record of seamlessly integrating diverse business systems across CRM, ERP, marketing automation, and communication platforms.

The successful candidate will serve as a critical bridge between corporate systems technical teams, business units, and leadership, with a demonstrated ability to:

• Manage complex technology transformations across multiple business-critical platforms
• Drive delivery of technology solutions that enhance operational efficiency and business performance

What you'll do:

• Lead the corporate systems technology delivery
• Establish and manage a centralized technology intake and prioritization process
• Create governance frameworks for cross-functional technology initiatives
• Drive end-to-end implementation and delivery of technology solutions
• Develop and implement comprehensive technology delivery strategies
• Create detailed evaluation frameworks for technology investments
• Conduct thorough assessments of technology initiatives, including:
• Strategic alignment
• Business value potential
• Resource requirements
• Implementation complexity
• Manage full lifecycle of technology transformation efforts
• Create and maintain comprehensive documentation of delivery processes
• Collaborate across security, IT, and business units to ensure optimal solution fit

This role requires a delivery driven professional who can:

• Navigate complex organizational landscape
• Anticipate technological trends
• Manage cross-functional teams
• Deliver initiatives that create tangible business value

Our ideal candidate will have:

• Bachelor's degree in Computer Science, IT, or related field
• 8+ years' of technology leadership experience
• Extensive experience with Corporate / Business Systems
  • CRM Systems (Salesforce, Pardot, HubSpot)
  • Contact Center Technologies (Zoom, Five9, RingCentral)
  • ERP Systems (NetSuite, SAP, Oracle)
  • Marketing Automation Platforms (Pardot, Marketo)
  • Customer Success Management Tools (Gainsight, Totango)
  • Integration and Middleware Platforms (Boomi, MuleSoft, Workato)
• Proven track record of internal customer management and cross-functional engagement
• Strong experience with PMO frameworks and project governance
• Technical solution architecture and design
• Vendor and partner technology management
• Change management and Technology adoption
• Execution-focused delivery methodologies

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

$146,300 - $177,100/year DOE

Location

This position can be based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Procare Solutions's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.