Senior General Manager

Senior General ManagerVictra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our Senior General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra.Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision by directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced sales environment, focusing on optimizing customer and employee experience, and acting as a mentor for your Assistant General Manager. You will also complete training courses and attend weekly sales leadership calls. This is an hourly role.Talent Management — Selecting, hiring, and developing the best talent — and yourselfOwn the hiring process for your store: interview, select, and bring in the best talent — treat recruiting as core to this role, not an afterthought squeezed in between shiftsSupport, coach, and mentor sales associates to achieve store goalsTeach and model the sales process with Every Guest, Every TimeProvide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectivesAttend required manager trainings, roundtables, and group sessions to keep growing as a leader yourselfResults Driven — Owning store and employee successTake ownership for store and employee success, including work-related needsEnsure employees meet monthly success measurements and complete assigned training on timeSupport proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functionsMaintain store performance by supporting inventory complianceKeep score daily — review store and personal metrics every day rather than waiting for the monthly reviewCustomer Focus — Delivering complete solutions on escalationsReinforce the standard Victra Greet across your store — introduce yourself, get the guest's name, and ask what brings them in — every guest, every timeAssist with guest escalations and resolve issues in a timely mannerStay up to date with sales promotions and ensure guests receive complete solutions for their needsRelationship Building — Earning trust across the store and the districtAssist in attracting and retaining top-caliber employeesBuild relationships with fellow General Managers and Assistant General Managers across the district to share what's workingChange Management — Piloting what's nextHelp implement sales tools and initiatives as they roll outCreate and implement innovative ways to drive traffic to the store and capitalize on the existing customer baseParticipate in special projects and pilots as assignedStrategic Thinking — Showcasing the business, not just the shiftEngage in sales strategy development to showcase products and services throughout the storeInspirational Leadership — Leading as a brand advocateAct as a brand advocate for VictraCommunicate company objectives and priorities to team membersYou thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there.1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferredProven track record of achieving team and individual sales goalsAbility to balance multiple priorities in a fast-paced environmentExperience setting goals, evaluating performance, and developing a high-performing teamBasic interview skills and staffing knowledgeHigh school diploma or GEDOne or more years of customer service, preferably in retail or salesWillingness to work evenings, weekends, holidays, and during peak periodsAt least 18 years of ageLegally authorized to work in the United StatesPaid TrainingPremium Health, Dental, and Vision InsurancePaid Maternity Leave401K MatchTuition Reimbursement50% off Verizon ServiceReferral BonusFrequent ContestsReal career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedbackWe are proud our Senior General Manager's earn a base pay of $20.00 per hour with a targeted #All_In pay of $34.76 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Add in frequent contests and incentives throughout the year, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail.We are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.