Sr. Manager, Digital Customer Platforms

Sr. Manager, Digital Customer Platforms

Virgin Galactic is seeking an experienced Sr. Manager, Digital Customer Platforms to lead the development, integration, and ongoing evolution of our digital customer ecosystem. Reporting to the Chief Information Officer, this role owns the technical architecture and delivery of a secure, scalable platform that supports the full customer lifecyclefrom prospect to astronaut.

The ideal candidate brings deep experience building B2C digital solutions, managing complex system integrations (Salesforce, payments, CMS), and working with luxury or high-touch brands. This leader will collaborate with Customer Experience, Sales, and external design/development partners to ensure a seamless and premium digital journey.

Responsibilities

• Direct in-house and outsourced development/support teams to ensure timely, secure, and high-quality delivery.
• Own the end-to-end technical architecture, system design, and platform integrations across Salesforce, payment systems, CMS, and internal applications.
• Lead the development, configuration, and customization of applications to ensure secure, scalable, cloud-native implementations.
• Oversee technical solution delivery, including systems analysis, programming, configuration, and architectural alignment.
• Manage application lifecycle activities: testing, deployment, maintenance, enhancements, and rapid defect resolution.
• Identify system dependencies and cross-platform impacts to ensure performance, security, and compatibility.
• Maintain disciplined development processes, including requirements tracking, release/change management, and risk controls.
• Build platform roadmaps aligned with corporate strategy and evolving customer experience needs.
• Partner across IT, Customer Service, InfoSec, and Infrastructure to ensure fast, seamless resolution of platform issues.
• Manage vendor and third-party relationships, ensuring SLA and contract compliance.
• Recommend improvements in technology, process, and policy to increase efficiency and platform performance.
• Prepare and present reports, status updates, risks, and mitigation plans to senior leadership.
• Manage the Digital Customer Experience budget and contribute to project/operational financial planning.

Required Skills & Experience

• Bachelor's and/or Master's Degree in Computer Science, Information Systems, Business, or related field.
• 8+ years leading software and web application development for enterprise-grade solutions.
• Proven ability to lead and mentor IT teams, ensuring alignment with organizational goals through effective resource allocation, performance management, and development of technical talent while fostering collaboration and adherence to best practices in IT governance.
• Strong background in secure web architecture, cloud infrastructure, and digital customer platforms.
• Proven experience with SDLC, Agile, Scrum, and modern development practices.
• Experience integrating Salesforce with complex digital ecosystems; luxury brand experience preferred.
• 5+ years working within complex manufacturing or high-tech environments; deep CRM process understanding.
• Strong leadership, communication, analytical, and cross-functional collaboration skills.
• Candidates must be willing to work from our Tustin CA office Monday-Thursday with a WFH option on Fridays.

Preferred Skills & Experience

• Strong decision-making and problem-solving skills in complex technical environments.
• Ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
• Experience developing technology roadmaps and managing limited resources effectively.
• Demonstrated ability to improve processes, efficiency, and platform stability.
• Conflict-resolution and mentorship skills; effective working across diverse teams.
• Proactive, flexible, and able to operate under pressure while maintaining clarity and focus.
• Team-oriented mindset with commitment to exceptional service delivery.