Advanced Distribution Associate - OH Meter Services - Akron Fairlawn

Job Title

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity This is an open position with Ohio Edison Company, a subsidiary of FirstEnergy Corp. Location Akron, Fairlawn

Minimum Responsibilities:

• Demonstrates a solid commitment to safety.
• Performs various clerical and administrative duties including but not limited to timekeeping, telephone reception, sorting and distributing mail.
• Capable of performing basic correspondence and reports utilizing Microsoft Office Products and SAP.
• Maintains filing and record systems associated with the Operations Services Section.
• Maintains appointment calendars, meeting schedules and travel arrangements when necessary.
• After training, must be able to perform the following duties in SAP: process and/or record expense accounts, credit card accounts, timesheets, invoices for payment, requisitions for office supplies etc.
• Demonstrates sound internal and external customer service.
• Builds relationships and credibility across the organization.
• Increases understanding of customer expectations.
• Use effective communication skills with good judgment.
• Participate in the storm process and be available to work extended hours as needed.
• Performs other duties as assigned.

Summary of Qualifications--Distribution Associate:

• Must have high school diploma or GED.
• Must pass the Company's SASS test.
• Must have ability to deliver quality, accurate work within established deadlines; ability to work in a fast-paced environment.
• Work effectively in a team environment.
• Demonstrate strong organizational skills and the ability to prioritize work load.
• Excellent customer service skills.
• Able to handle confidential information.
• Proficient in Microsoft Office Suite.
• Minimum 4-7 years related work experience equivalent position.

Advanced Distribution Associateadditional responsibilities:

• Primary responsibilities for various complex administrative assignments, judgement, and well-developed knowledge and skills.
• Increases understanding of customer expectations and improves job skills.
• Resolve customer issues and requests in a prompt, courteous, and professional manner.
• Work with minimal supervision and direction.
• Independently anticipates and meets internal/external customer needs.

Additional QualificationsAdvanced Distribution Associate:

• Minimum 7-10 years of related work experience in the Distribution Associate position or in other equivalent position.
• Demonstrate competence in performing all assigned duties with minimal supervision and direction.
• Full competency and proficiency in all respective assigned duties.
• High proficiency in Microsoft Word, Excel, and PowerPoint.
• Demonstrates a questioning attitude to continue to learn, produce results, and strengthens existing relationships.
• Ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.

Senior Distribution Associateadditional responsibilities:

• Multifunctional breadth and depth, and a high level of administrative knowledge and technical expertise.
• Possesses a strong background in personal computer technology (Microsoft Office, Power Point, Excel)
• Proactively works to ensure knowledge is transferred to others.

Additional QualificationsSenior Distribution Associate:

• Minimum of 10 years of related work experience in the Advanced Distribution Associate position or equivalent.
• Must demonstrate a thorough knowledge and understanding of the various products and services provided.
• Ability to deal with the most complex and difficult administrative processes and assignments.
• Must provide the highest level of administrative support required and may, on a periodic or regular basis, serve as a lead capacity for training, work flow organization, records management and administrative development.
• Must lead by example.
• Highly proficient in Microsoft Word, Excel and PowerPoint.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Practice tests provide sample questions and detailed discussions of the correct answers. It's important to take the practice test as you would the actual one, with similar intensity and concentration. You must have Adobe Acrobat Reader on your computer.

Note: EEI website does not allow access to actual tests. Testing is held at various locations throughout our service territory based on where the job is located.