CRM Administrator

Job Title CRM Administrator Job Type Full-Time Category Information Technology Location Hybrid/Rotating LR Based - Little Rock, AR 72201 US (Primary) Education Bachelor's Degree Job Description SCOPE OF POSITION: The CRM Administrator I will be a key participant in all phases of the Salesforce development lifecycle including planning, configuration, testing, and training to meet new and changing business requirements. This role requires a mix of technical experience as well as the ability to train, support, and collaborate with users. They will also be the subject matter expert for multiple business units and will serve as an interface for gathering requirements, interpreting needs, and translating those to technical solutions. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork. Manage components of the Salesforce.com CRM application. Identify Salesforce usage problems and develop technical and communication plans to remedy. Maintain functional areas of data management, including contacts, campaigns, communities, custom objects, dashboards, and reports. Develop and maintain user roles, security, profiles, document packages, complex automation, and configurations. Develop and maintain system metrics to track trends in usage and data integrity. Routinely perform database cleanup procedures. Perform routine review of automation, code, configuration, data, and usage to ensure long‑term viability, integrity, and adoption. Participate in the development and execution of data integration processes with other enterprise applications. Develop reports, dashboards, processes, automations, and new features to continuously monitor data quality and integrity. Provide back‑up for Salesforce Developer. User Support Specialist: Drive and increase customer adoption to ensure satisfaction. Train internal and external users on how to use system features and processes. Elicit continuous system and process improvement requirements using cross‑departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis. Provide prompt and complete resolution to technical challenges and business issues. Manage ongoing support requests and administrative needs of users. Overall functions: Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting. Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality. Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance. Communicate needs and requests to other team members as appropriate. Additional duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Self‑motivated and directed Creative Flexible Organized Professional Punctual Familiar with Medical Terminology Proficient with the English Language (knowledge of punctuation, grammar, and spelling are required) Ability to maintain confidentiality Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public Ability to prioritize and multitask Ability to type 50 WPM Ability to travel, including overnight travel Ability to work overtime and weekends, as needed Job Requirements Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 25 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations. EDUCATION: Required: Bachelor’s degree. One or more Salesforce certifications, including Salesforce.com Certified Administrator (ADM201). Desirable: Additional Salesforce.com Certifications, training module completion on any of the following platforms: Salesforce Trailhead, Nintex DocGen, or Gearset DevOps Launchpad. EXPERIENCE: Required: Two (2) years of Salesforce.com administration experience (including Service Cloud) Two (3) years of experience implementing and configuring Salesforce.com for 50+ users Experience with Salesforce.com architecture Experience using integrated applications (Nintex DocGen, Gearset, Docusign, etc.) Experience with Lightning Experience usage and migration Advanced Excel proficiency (advanced formulas, macros, PowerQuery) Intermediate proficiency with MS Office applications Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company’s Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212‑8796, by fax (501) 212‑8797 or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201. #J-18808-Ljbffr