Server - Upscale Latin American Concept

Job Description

Job Description

The ‘Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members across ages, industries, and backgrounds to forge meaningful connections, expand lives, and create a community of impact.

A reimagined hospitality venture rooted in inclusivity, the club delivers exceptional programming, elevated food and beverage, refined design, best-in-class service, and philanthropic engagement.

As we enter our next stage of growth—including the relaunch of The Quin Guest House—business development is central to expanding our reach, diversifying our membership base, and strengthening long-term commercial sustainability.

POSITOIN OVERVIEW

The ideal candidate is an upbeat professional who enjoys providing members with a one-of-a-kind hospitality experience. They enjoy being part of a start-up environment and are committed to be a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.

PRIMARY RESPONSIBILITIES
Providing a warm, welcoming greeting to our members and their guests. Ensure that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Serves alcohol responsibly within State, Local and Store level laws and guidelines
• Have a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues
• Perform opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
• Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts
• Has working knowledge of the Point of Sale (POS) system and accurately enters all food and beverage orders
• Have a complete knowledge of standards of service
• Assists other team members as needed, both with and without the direction of management
• Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
• Re-stocks items and supplies as needed and alerts management of shortages
• Accurately and promptly prepares and tenders guests’ payments.
• Prepares all close out paperwork accurately and submit to the manager on duty for verification at the end of each shift
• Communicates health and/or safety concerns/violations immediately to the management
• Attends all informational meetings
• Assume 100% responsibility for the quality of services provided
• Fill in where needed to ensure guest service standards and efficient operations
• Performs all other related duties as assigned
• Assist in the investigation of member complaints regarding food quality and service
• Ability to assist in other related food and beverage outlets if and when required
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and climb stairs. The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.

WHO WE ARE LOOKING FOR

• Experience in a hotel or restaurant experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• TIPS certified (can be completed during on boarding process)
• Excellent oral and written communication skills
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• High School Diploma or equivalent