Transaction Processing Associate IV - Mailroom (Team Lead)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Transaction Processing Associate IV – Mailroom (Team Lead)

Onsite- London, KY 

Monday- Friday 5:00 am- 1:30 pm. 

Longer workdays or weekend overtime may be required

Pay is $19.70/hour, which may be below your state's minimum wage. Please consider this when applying. 

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits Join our Transaction Processing Team

You’ll put your skills to work by supporting our client through document review and print/mail processing. Your work will make a positive difference to the organization you support.

Working for you

Here are a few good reasons, in addition to competitive pay, to work at Conduent:

• Paid Training

• Medical, dental and vision benefits

• 401K and matching

• Employee discount program

• Career growth opportunities

• Positive employee-friendly culture

About the Role

The individual who fills this position will be responsible for leading, performing and supporting operational tasks within Transaction Processing. providing administrative support by performing analytical tasks related to the processes and standards of the department. This position is responsible for maintaining essential data and documentation.

As a Transaction Processing Associate IV, you will be responsible for:

• Monitors transactions to ensure compliance with performance standards.

• Develop and implement key process improvements.

• Assist in the development of systematic approaches for assuring high-quality services.

• Partners with operational team leaders, collaborating and calibrating areas of opportunity that have been identified.

• Assesses associate performance and delivers coaching and feedback based on findings.

• Assists with development of training, Quality Assurance (QA) processes and process improvement.

• Interacts with work leaders, supervisors, and managers.

• Provides feedback and coaching to transaction processing personnel on errors created.

• Provides support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations.

• Detects, analyzes and reports fraudulent activities.

• Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.

• Other duties as assigned.

Requirements

To be successful in this role you will:

• Have a High School Diploma or an equivalent level of education

• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship

• Be able to successfully pass a criminal background check and drug test

• Obtain and maintain a Department of Labor Security Clearance

• Exceptional attention to detail

• Strong analytical and problem-solving skills

• Process development and documentation skills

• Exceptional time management abilities

• Excellent communication skills

• Capability to handle multiple tasks simultaneously

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time

We are currently NOT hiring in the following geographies, including but not limited to: 

States: AK, CA, HI, MA, IL, MT & NY 

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $19.70/hr.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to View email address on us.fitly.work . You may also click here to access Conduent's ADAAA Accommodation Policy .