Account Manager

Job Description

Job Description

Job Title: Account Manager
Location: Sacramento, CA (Fully In-Office)

Overview:
We are seeking a driven and client-focused Account Manager to join our growing Managed Service Provider (MSP) team in Sacramento. This role is responsible for managing and expanding relationships with existing clients, ensuring exceptional service delivery, and identifying opportunities for growth within assigned accounts.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts
• Build strong, long-term relationships and ensure client satisfaction
• Coordinate with technical teams to deliver IT services and solutions
• Identify upsell and cross-sell opportunities aligned with client needs
• Conduct regular account reviews and strategic planning sessions
• Monitor account performance, contracts, and service agreements
• Resolve client concerns and escalate issues as needed

Qualifications:

• 2+ years of account management experience (MSP or IT services preferred)
• Strong communication and relationship-building skills
• Basic understanding of IT services, infrastructure, or managed solutions
• Proven ability to manage multiple accounts and priorities
• CRM experience and strong organizational skills

Work Environment:
This is a fully in-office position based in Sacramento, CA, requiring daily on-site collaboration with internal teams.

Compensation:

• Base pay: $26.00-$35.00 DOE
• Eligible for a variable bonus compensation plan based on individual contribution to gross margin, client retention, and recurring revenue growth.
• Monthly incentive payments are available based on gross margin generated from product sales and labor-based projects.
• Quarterly bonus opportunities are available for contributions to client retention and churn reduction efforts.
• Additional quarterly incentives may be earned through upselling, cross-selling, renewals, and recurring revenue expansion.
• Bonus payouts may be enhanced through performance multipliers tied to achievement of established revenue targets.

Company Description

We are a Sacramento-area Managed Services Provider (MSP) that partners with small and midsize businesses, typically organizations with 25 to 250 users located within 50 miles of Sacramento. Our mission is to help local businesses operate more efficiently and securely through dependable IT support, cybersecurity, cloud solutions, strategic guidance, and responsive customer care. We build long-term relationships with our clients by delivering personalized service, practical technology solutions, and a true partnership approach that helps them grow with confidence.

Our team is built around professionalism, communication, and a strong commitment to client success. We are looking for people who enjoy building trusted relationships, understanding business needs, and serving as a reliable point of contact for clients over time. Whether supporting day-to-day needs or helping guide larger strategic conversations, our employees play an important role in delivering an exceptional client experience. This is a great opportunity for someone who wants to join a collaborative, growth-oriented company that values accountability, service, and strong connections within the local Sacramento business community.

Company Description

We are a Sacramento-area Managed Services Provider (MSP) that partners with small and midsize businesses, typically organizations with 25 to 250 users located within 50 miles of Sacramento. Our mission is to help local businesses operate more efficiently and securely through dependable IT support, cybersecurity, cloud solutions, strategic guidance, and responsive customer care. We build long-term relationships with our clients by delivering personalized service, practical technology solutions, and a true partnership approach that helps them grow with confidence.\r\n\r\nOur team is built around professionalism, communication, and a strong commitment to client success. We are looking for people who enjoy building trusted relationships, understanding business needs, and serving as a reliable point of contact for clients over time. Whether supporting day-to-day needs or helping guide larger strategic conversations, our employees play an important role in delivering an exceptional client experience. This is a great opportunity for someone who wants to join a collaborative, growth-oriented company that values accountability, service, and strong connections within the local Sacramento business community.