Business Analyst - Intake SME

Job Description

Job Description

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.

As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

We're looking for a Business Analyst / Intake SME who wants their work to mean something—someone who brings care, accountability, and purpose to what they do every day.

This role plays an important part in helping LUX Infusion deliver a patient‑first experience—supporting the systems, workflows, and insights that enable seamless care delivery.

In this role, you'll contribute to work that:

• Helps patients feel seen, supported, and informed through efficient, well-designed intake and operational workflows
• Supports clinicians and partners through clarity, reliability, and trust in the systems they rely on
• Moves work forward in a growing, clinician‑led organization focused on better outcomes

Everything we do connects back to real people navigating complex healthcare journeys—and this role helps make that journey brighter.

Responsibilities include:

• Translate complex specialty infusion workflows into clear, actionable requirements that power our enterprise platform
• Elicit and document current‑state and future‑state processes, ensuring alignment between business needs and technology solutions
• Collaborate closely with Product Management, Project Management, technology partners, and operational stakeholders to bring product vision to life
• Represent the voice of the customer by understanding goals, challenges, and behaviors driving operational performance
• Support testing, validation, and refinement of solutions to ensure high quality and usability
• Partner in UAT planning, define test scenarios, and support training and enablement efforts
• Bring thoughtfulness, reliability, and follow‑through to your work
• Identify and implement better ways to serve patients, providers, and teammates

You may be a great fit if you bring:

• Experience in specialty infusion, medical infusion, specialty pharmacy, or related healthcare operations (2+ years)
• Strong ability to document and analyze complex workflows and translate them into structured requirements
• A deep understanding of how operational processes connect to patient and provider experiences
• Clear communication and effective collaboration skills across cross‑functional teams
• Proven ability to work independently from high‑level direction and engage stakeholders in meaningful discovery
• Strong ownership and accountability for your work and outcomes
• Comfort learning, adapting, and growing in a dynamic, fast‑moving environment
• A desire to be part of a team that values empathy and high standards

Bonus if you have:

• Direct experience with specialty infusion intake workflows
• Familiarity with CareTend or similar healthcare platforms
• Exposure to workflow automation or system integration initiatives
• Experience applying human-centered design concepts
• Experience working with internal and external technology partners

You don't need to check every box—we care just as much about how you show up as what's on your resume.

Pay Range/Rate

$35—$39 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com .

While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organization's mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a "stacked‑hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.