Spa Assistant Manager

Regular Full Time Assistant Spa Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Join our team in the Land of Enchantment! Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our World Class Spa as Assistant Manager. An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does!

What are we looking for and what can you bring to the table?

• We're looking for an experienced Spa individual who demonstrates leadership behaviors and skills.
• You have 2+ years of service industry experience in Spa Management preferably in a luxury hospitality environment.
• Demonstrated superior knowledge of spa, wellness, and holistic modalities.
• Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets.
• Previous experience preferred as a hands-on therapist, such as a massage therapist, aesthetician, or acupuncturist.
• You are a genuine, caring and compassionate with a passion for hospitality that possess integrity and accountability.
• An individual who while still maintaining a strong presence within the resort, lets their personality shine through and can be themselves.
• You feel empowered to make the best decisions for the guest that are ethical and within policy to create an experience and truly connect with them. They also empower people encouraging them to grow and allowing them to make decisions.
• You lead with inspiration supporting and encouraging their team so that they can achieve success together.
• Passion for the health and wellness industry.
• Your schedule is flexible and have the ability to work evenings, weekends and Holidays.

What would my job responsibilities be?

Operational Management:

• Assist the Director in overseeing all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
• Implement and monitor compliance with health and safety regulations, including emergency response procedures.

Team Leadership:

• Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.

Guest Experience Enhancement:

• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.
• Financial Management: Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.

Marketing and Promotion:

• Collaborate with the marketing and public relations departments to promote the spa and all relevant treatments and philosophies.
• Predict trends and implement strategies for the benefit of the business, ensuring the spa remains at the forefront of the industry.

What will it be like working for Four Seasons?

You would be working for the only hospitality company whose employees have proudly recognized us to be a Great Place to Work – For ALL by Fortune Magazine for 23 consecutive years. Four Seasons is the leading luxury hospitality company in the world with a firm commitment to customer service. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We believe that our most valuable asset are our employees and we truly embrace diversity, equality, inclusiveness. We build our culture upon integrity, trust, transparency, respect and kindness!

What about the great Benefits?

• Discounted stays at Four Seasons over 135 locations worldwide (subject to availability)
• Free employee meals prepared by the culinary team
• Excellent Training & Development
• Competitive Salary
• Complimentary employee parking
• Food & Beverage discounts
• Spa Discounts
• Medical benefit plan, including medical, dental, vision, life insurance and Pet Insurance. Includes domestic partnerships available after 30 days.
• 401(k) Retirement Plan
• Paid Time Off
• Amazing Parental Leave
• A culture that breeds success, and rewards it in many different ways

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -