Executive Housekeeper

Job Description

Job Description

Sincere Hospitality is actively hiring for an Executive Housekeeper

Who we are

Sincere Hospitality is a brand-new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Who you are

Do you find it easy to be an example to others? Do you understand what it truly means to be a leader? Do you enjoy overcoming challenges as a team and staying ahead of the game when it comes to your profession? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

Benefits

We are proud to offer competitive wages and the following benefits for full-time and part-time employees:

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day for your birthday!
• Referral bonuses

Job Summary

As the Executive Housekeeper, you are the backbone of the hotel, leading the housekeeping department and ensuring the highest standards of cleanliness, order, and guest satisfaction. Your leadership will be instrumental in shaping and maintaining an exceptional and comfortable guest experience. In addition, this individual shall be well-versed on hotel-brand standards and guest expectations. This position reports to the General Manager.

Your day-to-day

The Essential Functions, Job Responsibilities, and Supervisory Responsibilities for this position make up your day-to-day. They include the following tasks below:

1. Essential Functions
   • Warmly and professionally greet all guests.
   • Utilize a "hands-on" approach to build and maintain strong relationships with guests and employees.
   • Ensure guest rooms, public areas, and employee areas are thoroughly cleaned and sanitized according to established standards.
   • Demonstrate a keen eye for detail in routine and on the spot inspections of cleaning quality.
   • Ensure adherence to established cleaning protocols and safety standards.
   • Ensure a respect for guest privacy, including guest belongings, with a high degree of integrity.
   • Purchases supplies or coordinate services from outside vendors and manages these relationships.
   • Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
2. Job Responsibilities
   • Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, housekeeping procedures, safety standards, and quality service.
   • Host regular team meetings to communicate updates, share feedback, and address any issues.
   • Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
   • Seek feedback from guests to identify areas for improvement and relay compliments to the team.
   • Follow safety guidelines and ensure use of protective equipment as necessary.
   • Establish completion of rooms within the allocated time frame, maintaining a balance between speed and thoroughness in order to ensure rooms are ready upon check-in time.
   • Stay informed about update procedures and quality assurance inspections and incorporate them into daily tasks.
   • Prioritize tasks based on guest check-ins, check-outs, and special requests in order to minimize guest wait times.
   • Demonstrate effective communication with front desk, maintenance, and other departments to coordinate tasks and address any issues.
   • Seek feedback from team members to find and prevent recurring problems.
   • Receive and resolve complex escalated issues when necessary.
3. Supervisory Responsibilities
   • Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
   • Recruits, interviews, hires, and trains new hotel staff.
   • Oversees the daily operations and scheduling of the department.
   • Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
   • Handles discipline and termination of employees in accordance with hotel policy.
4. Employees at all levels are expected to:
   • Know and follow our Guiding Principles; using them to inform actions and decisions every day.
   • Act with a high degree of integrity, especially when it concerns your colleagues and customers' personal information, records, and belongings.
   • Embody kindness and be willing to initiate the trust-building dynamic in a relationship; be it with colleagues, clients, or customers.
   • Follow your curiosity. Ask questions and seek answers. We believe in never saying no to curiosity and will always be happy to offer advice, explore possibilities, and be open to change.
   • Take ownership and know that you are empowered to identify opportunities, solve problems, and contribute proactively.

Our Guiding Principles

Our culture, which is the foundation to our success, is built upon these principles as they influence our actions and decisions every day.

1. TRUST
   • Owners are trusting us with their assets, employees are trusting us with their careers and the community is trusting us to be good stewards. We cultivate and preserve that trust and inspire others to do the same.
2. AUTHENTICITY
   • Be true. By doing so, we create an atmosphere where guests feel comfortable, team members thrive, and meaningful interactions flourish.
3. SINCERITY
   • Be honest. We are fueled by a genuine love for what we do. This sincerity is infectious and radiates throughout our organization, inspiring others.
4. AGILITY
   • Be dynamic. We embrace the ever-changing nature of the world. We adapt, innovate, and thrive in the face of challenges and opportunities.
5. PURPOSE
   • Be motivated. Our goal is to nurture a culture that instills a sense of purpose in all our team members by finding what motivates them and supporting that in both their personal and professional lives.

Qualifications

• 2-4 years of experience in housekeeping and hotel operations
• Brand Experience (Preferred)
• Proficiency in Microsoft Office
• Must be able to work on weekends & holidays

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand or move for an extended amount of time; use hands to feel or handle and reach with hands and arms.
• The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required. This job description also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.

Athos Hotels is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.