Workflow Processing Specialist

Job Title

Responsible for all aspects related to entering of medication orders and workflow management.

Job Duties

Responsible for daily preparation of call center workflow

Responsible for accurate data entry of incoming prescriptions and refills

Responsible for maintaining prescription refill requests

Responsible for Foundation Assistance management

Responsible as a backup for inbound/outbound calls as required

Responsible for accurately selecting billing and shipping methods for incoming patient orders

Provide clinical services in TherigySTM

Provides resolution to customer service issues to ensure member satisfaction

Work with members to provide resolution to payment related issues on accounts/orders

Maintain and keep reasonable production as determined by supervisor

May assist in orienting and training new employees

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualifications

Attendance Requirements:

Must be available, and on-time for scheduled work shifts.

Must be able to work nights as required.

Educational Requirements:

Minimum: High School Diploma or GED

Preferred: Pharmacy technician or related certification

Experience:

Past experience in a customer service related field

6-12 months experience as a pharmacy technician

Special Conditions of Employment:

Drug test

Initial and continuous exclusion and sanction/disciplinary monitoring

Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

Broad knowledge of medications, physician orders, and pharmacy systems

Strong communication skills

Outstanding customer service skills

Excellent organization skills

Ability to multitask and prioritize

Excellent computer and keyboarding skills

Compensation: $18.00-21.00 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.