Desktop Support Specialist

Tarro Tech Team OpportunityWe're looking for someone who's good with technology, good with people, and likes getting to the bottom of why something's broken.The Client Tech team keeps thousands of US restaurants up and running on Tarro. We handle hardware deployment, technical support, and product onboarding for every restaurant we serve. It's a strong, supportive team, and Tarro is heading into an exciting chapter. We're launching a full POS system in Q2, rolling out Tarro Pay payment terminals, and expanding into the pizza vertical. That means plenty to learn and plenty of room to grow alongside us.This is an entry point into a technical career at Tarro. Based in Philly, you'll help get restaurants set up and keep them running, on the phone, on a remote session, and sometimes in person. You don't need to have done all of this before. You'll learn how connectivity, hardware, and telephony work in practice, with a team that has your back while you do. What matters most is that you're thoughtful, you care about getting it right for the restaurant on the other end, and you're eager to keep learning.What You'll AccomplishGet restaurants live.Own the hardware, start to finish.Show up in person when it counts.Catch problems early.Get to the root cause.Resolve things thoroughly.Document your work.Year 1 DeliverablesOwn onboarding for new pizza and Chinese American restaurant clients, getting them set up and live on Tarro.Take on frontline troubleshooting cases, resolving them thoroughly and to a consistent standard of quality.Run hardware logistics cleanly, with equipment configured, shipped, and tracked so nothing gets lost between order and install.Build solid working knowledge of Tarro's hardware stack and back-end systems.About YouYou have some experience in network operation or a similar technical role.You're comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you're willing to get hands-on with diagnostics.You're comfortable on the command line and around modems, routers, switches, and telephony gear.You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they're frustrated.You speak up when you see a better way. If a process is clunky or something could be done smarter, you raise it instead of quietly working around it.You're fluent in Mandarin and English, spoken and written. Many of the owners we support are most comfortable in Mandarin.Bonus PointsYou've worked in a client-facing or customer support role before.You've used remote support tools and ticketing systems day to day.You understand call-path basics and have configured telephony or VoIP equipment.You've worked in a consumer-driven industry and care about the customer.You've got a roll-up-your-sleeves streak and have enjoyed somewhere fast-paced, collaborative, and a little ambiguous, where you got to wear more than one hat.Not sure you tick every box? Most great candidates don't. If this sounds like work you'd enjoy and grow into, we'd genuinely love to hear from you.Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.