Utility Billing Services Representative Level I/II

Utility Billing Services Representatives perform specialized and complex customer service work in a centralized utilities customer services office dealing with consolidated billing for water, wastewater, refuse and other fee service billings, many of which are mandatory; processes requests for residential and commercial utility services; maintains and researches fiscal, service, and related records unique to utility services and billing; responds to and reconciles customer service complaints and billing problems; explains utility service, billing and collection policies to customers. Level I $3,897.60 - $4,738.00/month Level II $4,423.08 - $5,374.86/month Examples of Knowledge and Abilities Level II Policies and procedures related to utility billing systems, collection, and revenue intake and nuisance abatement calls. Organization and operating details of utility billing. Basic financial record keeping principles and practices. Current office practices, procedures, and basic data processing principles, including the use of word processing, personal computing equipment or intelligent workstations or terminals. Basic customer relations techniques for dealing with customers, often in situations which may be difficult or confrontational. Business arithmetic, including percentages and decimals. Correct business English usage. Level I Basic record keeping principles and practices. Current office practices, and procedures. Typewriter keyboard; basic customer relations techniques for dealing with customers. Business arithmetic, including percentages and decimals. Correct business English usage. Ability to Level II Interpret, understand, explain, and apply utility policies, procedures, rules, codes and ordinances. Establish and maintain effective working relationships with those contacted in the course of work, often in stressful situations. Develop effective customer relations techniques and skills. Establish, research and maintain computerized records and files and use designated software programs, such as spreadsheets, databases and word processing systems. Operate a variety of office equipment such as calculators, computer terminals, copy machines, microfiche and microfilm readers, microfilmer, and telephone systems. Perform basic accounts receivable tasks, revenue support work and statistical reporting; make arithmetic computations rapidly and accurately. Communicate clearly orally and in writing. Level I Understand and follow written and oral instructions. Communicate clearly orally and in writing; make arithmetic computations rapidly and accurately. Learn to interpret and apply division policies, codes, and ordinances. Accept training and learn customer relations techniques for dealing effectively with customer inquiries, often in stressful situations. Learn utility service provisions, procedures, and rules; learn organization and operation of the utility billing system. Learn to establish, research and maintain computerized records and files and use designated software programs such as spreadsheets, databases and word processing systems. Learn to operate a variety of machines, microfiche and microfilm readers, microfilmer, and telephone systems. Learn to perform basic accounts receivable tasks, revenue support work, and statistical reporting. Employment Qualifications Minimum Qualifications

• Level II) One year of full‑time, paid experience comparable to a Utility Billing Services Representative (Level I) with Sacramento County.
• Level I) One year of experience performing financial recordkeeping and customer relations activities, including giving and receiving information on a daily basis.

Note: If the word “experience” is referenced in the minimum qualifications, it means full‑time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part‑time paid experience may be accumulated and pro‑rated to meet the total experience requirements. Probationary Period The probationary period for this classification is six (6) months. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at View email address on click.appcast.io or View phone number on click.appcast.io, CA Relay 711. For more information, visit: Reasonable Accommodation Requests - Job Applicant Instructions #J-18808-Ljbffr Sacramento County