Outpatient Collector

Description

Responsible for A/R, and mail follow-up on amounts due from Payor’s, and third-party’s on a timely basis in accordance with CBO policies for facilities assigned. Responsibility for timely collections and third-party follow-up. Performs other related duties as assigned or requested. This is a non-exempt position.

 Provide support to all facilities when requests are received or assistance is needed. Be timely and responsive to all requests. Treat our facilities as

 Respects dignity and confidentiality by adherence to all applicable policies and procedures.

 Promotes the Mission and Vision of Post Acute Medical within the work environment and the community.

 Maintains the highest level of customer service via courtesy, compassion and positive communication.

• Respond to payor’s by phone, or correspondence concerning underpaid, or non-paid account balances.

• Assists with all call types, correspondence and concerns regarding patient accounts.

• Refers rebill requests to the billing department timely.

• Maintains tickler file of accounts, following up by telephone, correspondence, on underpaid, or non-paid balances.

• Refers accounts to Supervisor/Manager, or CBO Director for write-off consideration, agency or attorney referral.

• Responsible for managing CBO Aging Report properly to insure appeals are followed up timely to prevent past filing deadlines.

• Communicates all denial write offs to Collection Supervisor, and Collections Manger.

• Aggressively works aged accounts to reduce bad debt A/R days.

• Meets corporate goals monthly on collections.

• Works with others as a team player, as well as supporting staff, and hospital/clinic staff.

• Work minimum 18 collection accounts daily.

• Investigates refund/credit, recoupment balances as necessary

• Utilizing all payor web sites available to increase efficiency of collections.

• Responsible for timely medical records requests and submission of appeals

• Maintain adequately trained staff to achieve daily productivity requirements

• Responsible for workflow management within the Collection Team and recommendations for process improvement

• Assist in coaching and development as mentor for new training initiatives

• Work collaboratively with leadership and other team leaders to confirm i.e. provide trending solutions

• File complaints when appropriate for delays in reimbursements, discrepancy’s in reimbursements, or under paid accounts

• Interpretation of Managed Care Contracts

• Work collaboratively with team members and staff outside of the CBO to resolve issues on accounts. Including but, not limited to Managed Care, Reimbursement, Clinical, Admissions, Facility Business Office Manager, Coding, Case Management, HIM and Charge Master Departments.

Skills

LTACH, collecting, outpatient, long-term care, medicare, medicaid, medical claims processing, medical billing, medicare insurance, customer service

Additional Skills & Qualifications

Collection, Customer Service

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.

• Promotes the Mission and Vision of Post Acute Medical within the work environment and the community.

• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

• Represented as a Leader of the RCO Department

• Maintain the highest level of Compliance Standards

Experience Level

Intermediate Level

This is a Contract to Hire position based out of San Antonio, TX.

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.