Customer Service Representative

Job Description

Job Description

Benefits:

• Employee discounts

Make a Difference Every Day

Do you enjoy helping people, solving problems, and creating positive customer experiences? At McCardel Culligan, our Customer Service Representatives are more than the friendly voice on the phone—they're trusted advisors who build relationships, coordinate solutions, and help families and businesses enjoy clean, high-quality water every day.

If you're organized, dependable, and passionate about delivering exceptional customer service, we'd love to hear from you.

About Us

For more than 85 years, Culligan has been a trusted leader in water treatment, providing innovative solutions that improve water quality for homes and businesses. At McCardel Culligan, we're passionate about delivering clean, safe, and great-tasting water while creating exceptional customer experiences. Our mission is simple: improve the well-being of every customer we serve.

Position Overview

As a Customer Service Representative, you'll play a key role in creating an outstanding experience for our customers. From answering questions and processing orders to scheduling service appointments and resolving concerns, you'll help ensure every customer interaction is professional, efficient, and positive.

Working closely with our sales, service, and delivery teams, you'll keep operations running smoothly while building lasting relationships with customers. This position is ideal for someone who enjoys multitasking, solving problems, and making a difference every day.

Key Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Process customer orders, update account information, and accurately maintain customer records.
• Schedule service appointments and delivery routes while coordinating with the operations team.
• Assist customers with questions, product information, billing inquiries, and service requests.
• Build strong customer relationships by identifying needs and recommending additional products, services, or maintenance plans when appropriate.
• Resolve customer concerns professionally and efficiently, escalating issues when necessary.
• Maintain accurate documentation and ensure timely follow-up on customer requests.
• Collaborate with team members to provide a seamless customer experience.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational, time management, and multitasking abilities.
• Proficiency with Microsoft Office (Word, Excel, and Outlook).
• Comfortable learning and using company software and customer management systems.
• Positive attitude with a strong commitment to providing outstanding customer service.
• Ability to work both independently and as part of a team.

  What We Offer

• Competitive hourly pay based on experience, between $18.00 - $20.00 per hour. 
• Paid training and ongoing professional development.
• Employee discounts on Culligan water treatment products and services.
• Opportunities for advancement within a growing company.
• Supportive team environment where your contributions are valued and recognized.

Why Join McCardel Culligan?

At McCardel Culligan, we're more than a water company—we're a team dedicated to improving lives through better water and exceptional service.

As a Customer Service Representative, you'll be an important part of that mission. Every conversation you have helps build trust, strengthen customer relationships, and ensure families and businesses receive the outstanding service they've come to expect from McCardel Culligan.

We believe our employees are the key to our success. That's why we invest in training, encourage professional growth, and foster a workplace built on teamwork, integrity, and respect.

If you're looking for a rewarding career where you can make a difference every day while growing with a company that values its employees, we'd love to have you on our team. Apply today and become part of the McCardel Culligan family!

How to Apply

If you're ready to dive into a rewarding career with Culligan Water Treatment, submit your resume @McCardelCulligan.com - click on the ABOUT tab and then click on CAREERS . We look forward to welcoming a dedicated and skilled Customer Service Representative to our team.